Hospital Receptionist

6 days ago

Thoraipakkam Chennai Tamil Nadu, India CURI Hospital Full time

**Job Title**: Hospital Receptionist

**Department**: Front Office
**Reports To**: Front Office Manager
**Location**: CURI Hospital Thuraipakkam OMR Chennai-96
**Employment Type**: Full-time
**Shift Type**:Rotational Shifts (Morning, Afternoon, Night)**

**Job Summary**:
The Hospital Receptionist is the first point of contact for all patients and visitors. This role requires a courteous, calm, and professional individual to manage front desk operations, ensure a seamless patient registration process, and handle inquiries. The position involves working in **rotational shifts** to provide 24/7 front desk support in a hospital environment.

**Key Responsibilities**:

- Greet patients and visitors with professionalism and empathy.
- Perform patient registration and verify identification and insurance details.
- Schedule, confirm, or modify patient appointments as per availability.
- Answer incoming phone calls, transfer calls to the appropriate departments, and relay accurate messages.
- Collect consultation and procedure fees; generate and issue receipts.
- Coordinate with doctors, nurses, and administrative staff to support smooth operations.
- Ensure proper flow of information and assistance at the front desk during each shift.
- Maintain cleanliness and orderliness of the reception and waiting area.
- Handle basic inquiries regarding hospital facilities, visiting hours, billing procedures, etc.
- Follow all hospital policies, including those related to patient confidentiality and data protection.

**Shift Timings (Rotational)**:

- **Morning Shift**: 7:00 AM - 4:00 PM
- **Afternoon Shift**: 10:00 PM - 7:00 PM
- **Night Shift**: 7:00 PM - 7:00 AM

(_Rotational shift schedule will be provided monthly or as per hospital policy_)

**Qualifications**:

- 1+ year experience in a hospital or clinical front desk role preferred.
- Familiarity with hospital management systems and patient record handling.
- Strong communication and interpersonal skills.
- Ability to work in a team and handle stressful situations professionally.
- Must be flexible with shift rotations, including weekends and public holidays.

**Working Environment**:

- Hospital front desk and patient service areas.
- Shift-based operations; night and holiday work as part of the rotation.
- Continuous interaction with patients, families, and hospital staff.

**Job Types**: Full-time, Permanent

Pay: From ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 02/06/2025

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