Research Manager, Customer

JOB DESCRIPTION

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danahers 15 operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva, you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Research Manager, Customer & Market Insights is an insight expert responsible for independently delivering OpCo level research programs that support everything from setting business strategy to guiding new product development. The job holder ensures that key global stakeholders have an appropriate and timely understanding of their customers and markets and that this insight is utilized to drive decision making.

This position reports to the Senior Manager, Customer & Market Insights and is part of the Marketing function. The role is located in Bangalore, India and will be an on-site role. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

• Engaging key OpCo stakeholders to prioritize & shape bespoke primary and secondary research programs to drive critical, often complex, business decisions.
• Delivering the programs required to support the creation and subsequent execution of OpCo strategy.
• Delivering programs that align to the new product (ORP/PLP) processes supporting development from the early identification of customer needs/requirements to evaluating late-stage prototypes.
• Supporting the Senior Manager in synthesizing and interpreting insights from both primary and secondary research.
• Supporting the Senior Manager in driving market orientation in the relevant OpCos including facilitating insight activation and consulting to guide business decision making.
• Supporting Senior Managers in providing on-the-job training, mentorship, and guidance to junior team members based in Bangalore.

• Bachelors Degree is required, MBA or relevant graduate degree an advantage.
• At least 5 years experience in customer insight, market research or a related field ideally within a research agency.
• At least 2 years experience working across multiple regions and levels within an organization.
• Proficient in quantitative and qualitative research with end-to-end experience i.e. from briefing to final reporting and delivery.

It would be a plus if you also possess previous experience in:

• A B2B / technical business area.
• Life sciences/biotechnology with an understanding of relevant workflows and solutions.
• Secondary research.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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