Team Lead

5 days ago


Cochin, Kerala, India Guidbay study Abroad Full time

Position Overview

  • We are seeking a dynamic and results-driven Team Lead to manage our counselling and sales team. The ideal candidate will motivate and guide team members, ensure target achievement, and uphold high-quality service standards in student counselling and client relations.

Key Responsibilities

  • Lead, motivate, and supervise a team of counsellors and coordinators.
  • Set and monitor individual and team performance targets.
  • Conduct training sessions to enhance team productivity and counselling quality.
  • Handle escalated student queries and provide appropriate solutions.
  • Maintain coordination with university partners and internal departments.
  • Prepare daily/weekly/monthly performance reports.
  • Drive conversions and ensure customer satisfaction at every stage.

Requirements

  • Bachelor's degree (Master's preferred).
  • 2–3 years of experience in study abroad, education consultancy, or team leadership roles.
  • Excellent communication and interpersonal skills.
  • Strong leadership, problem-solving, and organizational abilities.
  • Proficiency in MS Office .
  • Ability to work in a target-driven environment.

Job Types: Full-time, Permanent

Benefits:

  • Paid sick time

Work Location: In person


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