Customer Support Associate

4 days ago


Wagle Estate Thane Maharashtra, India Apex One Full time ₹ 25,00,000 - ₹ 35,00,000 per year

Location: Thane

Shift: 9:30 AM – 6:30 PM

Week Off: Fixed Sunday Off

Job Responsibilities:

  • Handle inbound and outbound calls/emails related to BFSI (Banking, Financial Services & Insurance) processes.
  • Assist customers with queries, transactions, and issue resolution in a professional manner.
  • Maintain records of customer interactions and follow up to ensure satisfaction.
  • Coordinate with internal teams to ensure timely closure of customer issues.
  • Ensure compliance with company policies and service quality standards.

Requirements:

  • Qualification: Graduate (Mandatory)
  • Experience: Minimum 1 year of experience in BFSI domain (Banking / Financial / Insurance).
  • Skills:
  • Excellent communication skills (English & Hindi)
  • Good analytical and problem-solving skills
  • Basic computer knowledge (MS Office, CRM tools)

Compensation:

  • Salary: ₹25,000 (In Hand) | ₹30,000 CTC

Perks:

  • Fixed day shift (No rotational)
  • Sunday fixed off
  • Growth opportunities within BFSI domain

Job Type: Full-time

Pay: ₹25,000.00 per month

Work Location: In person



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