Testing Specialist, Device OS Testing Associates

- The Device Associate Testing Specialist is a senior technical role responsible for leading and executing complex testing initiatives across multiple components and features.
- This position serves as a technical expert who combines domain knowledge with testing expertise to ensure product quality, optimize testing processes, and mentor junior team members.
- This role requires a combination of technical expertise, leadership capabilities, and strong communication skills to effectively manage testing initiatives while supporting team development and stakeholder relationships.

Key job responsibilities
- You test and act as a point of contact for large components and features.
- You combine your domain expertise across multiple large components/features and your working knowledge of the product and software test lifecycle to recommend the appropriate test methodology.
- You are able to work on time-sensitive tasks in the absence of pre-set work instructions, SOPs, or with limited documentation.
- You provide clarity on test procedures, processes, and findings to peers and stakeholders.
- You provide DAs with assistance during the implementation of new initiatives and suggest appropriate tools.
- You optimize team resources and help scale them for future needs.
- You ensure existing processes stay relevant, explore feasible options to eliminate non-value SOPs, and partner with peers and team members to build useful solutions.
- You stay on top of team, project, and product communications and latest updates and share relevant information with your team.
- You work closely with QA/SDET to reduce manual effort by proactively identifying scope for automation.
- When blocked, you seek your manager's support to make progress.
- You understand the automation frameworks and available test setups.
- You create scalable processes and documentation (e.g., SOPs, wikis, findings, etc.) that supports the work of others.
- You help managers estimate the time to test by providing input on component functional complexities, risks, and external dependencies (e.g., lab limitation, developer/QA team support, etc.) and assist in the creation of mitigation plans.
- You coordinate release retrospectives and recommend appropriate actions.
- You are able to perform an impact analysis of legacy features (i.e., periodically assess features impacted by product development change(s) to ensure they are tested appropriately and test cases are prioritized for regression testing).
- You contribute to test suite improvements, align test cases to projects and make sure they are maintained without discrepancies.
- You review all bugs/issues filed by your team.
- You evaluate the issues and provide input to stakeholders to help them understand the test infrastructure needs of the projects.
- When needed, you procure necessary accessories (e.g. cables, devices/gadgets for comparative study, peripherals, routers) required to improve team and/or test efficiency.
- You stay current on all new features that are transitioned to your team to test.
- You communicate proactive measures that reduce quality misses and identify issues early in the release cycle.
- You perform the first level of triaging issues raised by your team.
- You handle escalations, perform root cause analysis, provide data to the managers/stakeholders, and take ownership of any action items identified in that process.
- As part of defect management, you redefine existing guidelines and templates periodically to cater to project needs.
- You advocate for customers by clarifying any impacts they might experience with a detailed background of the bug/issue.
- You focus on bugs reported outside your team (but are in your scope) and fix test gap coverage.
- You actively follow up on issues that require immediate attention.
- You represent DA issues in forums (i.e., launch readiness, defect triage meetings) and work with tech teams to fix any issues.
- You actively participate in hiring DA I/IIs for your team and coach team members.
- You identify training needs of the team in terms of product, tools and technology and work with your manager to help address them

A day in the life
- Test large, more complicated components and/or sets of features contributing to overall product quality improvement.
- Perform impact analysis and highlight defects that have impact on milestone exit criteria in test cycles.
- Conduct product release retrospectives. Analyse defects and engage with relevant teams to identify test coverage gaps and recommend fixes.
- Evaluate and leverage existing SOPs for use in new product-line test requests. Create documentation and training to help your team execute.
- Streamline existing/new processes with the intent to improve operational efficiency or eliminate non-value add in the test process chain.
- Work on time sensitive tasks in the absence of pre-set work instructions or with limited artifacts.
- Review and triage defects raised by your team. Perform defect trend analysis at release level and work with your manager to create an action plan to improve product quality.
- Train new team members on team objectives, the products being tested, and how the team's efforts fit into the product lifecycle.
- Actively contribute to hiring and on-the-job coaching of DA I & II peers.

About the team
Device OS Testing Associates partners with the QA, Engineering, Product and development teams, to perform test execution across all Amazon device families. We provide end to end Quality Services like Regression testing, Functionality testing, Performance testing, Interop testing, Sanity testing, Smoke testing, and so on.

Basic Qualifications:
- B.E., BTech, MCA, M.Sc. IT or graduate
- 3-5 years of previous experience and training with regard to specific testing skills pertinent to this job.
- Advanced understanding of software testing methodologies
- Knowledge of automation frameworks
- Strong analytical and problem-solving abilities
- Proficiency in test case design and execution
- Understanding of software development lifecycle

Preferred Qualifications:
- Knowledge with testing consumer devices
- Networking / Connectivity background will be added advantage.
- Mentoring and coaching
- Decision-making
- Process improvement
- Resource management
- Stakeholder management
- Clear communication (written and verbal)
- Time management
- Project coordination
- Critical thinking
- Attention to detail
- Initiative and proactivity
- Risk assessment
- Resource planning
- Process optimization
- Quality management
- Customer advocacy

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