Problem Solving Engineer

7 days ago

Thiruvananthapuram, Kerala, India Smarthms Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Qualification: Recent graduate in Management, Engineering/ IT (NON-IT career aspirants), Business or Life Sciences also preferred.

We are looking for a smart, high-potential fresher to join our Implementation Team. You will learn our healthcare ERP product, understand hospital workflows, and assist in onboarding and training new implementation engineers under the guidance of senior team members. This is an excellent opportunity to build a career in healthcare technology delivery.

Key Responsibilities

  • Participate in structured training to learn healthcare ERP modules (Billing, Lab, EMR, etc.)
  • Understand hospital workflows and compliance standards such as NABH
  • Shadow senior team members during client implementations
  • Maintain and update onboarding materials, SOPs, templates, and checklists
  • Assist in creating and improving training content (slides, videos, FAQs)
  • Document challenges, feedback, and resolutions from field projects
  • Support onboarding and internal training for new engineers
  • Conduct mock demos and sandbox configurations for practice sessions
  • Track training progress using structured checklists
  • Learn technical deployment basics and data preparation steps
  • Collaborate with project managers and client-side stakeholders
  • Participate in team retrospectives and identify process improvement areas

Preferred Skills

  • Recent graduate in Management, Engineering, IT(NON-IT career aspirants), Business or Life Sciences
  • Strong logical reasoning and fast learning ability
  • Excellent written and verbal communication skills
  • Attention to detail and proactive documentation habits
  • Eagerness to learn healthcare processes and ERP delivery

Good-to-Have:

  • Exposure to ERP or enterprise systems through internships or projects
  • Basic understanding of hospital operations
  • Proficiency in MS Office or Google Suite

Salary - 8 LPA

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