Engineer - Technical Operations (QCN)

18 hours ago

Chennai, Tamil Nadu, India Qube Cinema Full time ₹ 2,00,000 - ₹ 8,00,000 per year

  1. Content Management:

    • Check the status of received content.
    • Upload content to the server.
    • Verify the integrity of the content.
    • Book content as per the schedule.
    • Update the loading status of the content.
    • Prioritize the booking of content based on show timing and importance of ads.
    • Provide instructions to QTS for manual loading and share content links with engineers.

  2. Scheduling and Qube Central Activities:

    • Enter composition and site details in Qube Central Activities.
    • Create schedules as per received orders, including proper entry of details such as start date, end date, and position of ads.
    • Modify or cancel schedules as per instructions from the Sales team.
    • Check each schedule for correctness against the theatre list.
    • Daily reconciliation of schedules and comparison with lists provided by the sales team.
    • Extract and upload databases for play logs of offline theatres.
    • Upload standby server databases to ensure continuity of play logs.

  3. Playback Monitoring:

    • Check schedule taken status.
    • Monitor playback daily as per schedule start date.
    • Ensure all theatres start playing ads as per the schedule.
    • Monitor theatre calling status daily.
    • Identify theatres playing the movie without ads and follow up.
    • Identify WTA connectivity issues and report to the concerned team for resolution.
    • Monitor playback after uploading databases of offline theatres.

  4. Troubleshooting and Technical Support:

    • Identify reasons for non-calling of theatre servers and take corrective actions.
    • Identify reasons for content not reaching theatres and resolve issues.
    • Coordinate with engineers/theatre operators to activate modems and servers.
    • Identify playback issues and escalate to the software team for solutions.
    • Provide input to the software team upon request.
    • Close monitoring of playback during theatre server build upgrades and provide feedback.
    • Support QTS engineers in troubleshooting.

  5. Documentation and Communication:

    • Follow checklists for all processes involved.
    • Communicate loading and playing status via email to QCN Operations and Sales teams.
    • Coordinate daily with external clients, including theatre managers, owners, and operators.
    • Ensure internal coordination among the teams, .
    • Provide WTA installation follow-up reports at regular intervals.
    • Update the list of ads scheduled on a daily basis

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