Front Office Receptionist

9 hours ago

Bengaluru, Karnataka, India Yello Living Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Description: Front Office Executive

The Front Office Executive serves as the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. This role involves handling check-ins, check-outs, reservations, and guest inquiries efficiently and professionally.

Key Responsibilities:

  • Greet and assist guests with check-in and check-out procedures.
  • Manage reservations, room assignments, and guest records accurately.
  • Handle phone calls, emails, and guest inquiries promptly.
  • Coordinate with housekeeping and other departments for guest needs.
  • Maintain front desk cleanliness and ensure smooth day-to-day operations.
  • Process payments, generate bills, and maintain cash transactions securely.
  • Resolve guest complaints and provide quick, effective solutions.
  • Support front office manager in administrative tasks and reporting.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Strong customer service and problem-solving abilities.
  • Proficiency in MS Office and hotel PMS software (Opera, IDS, etc.).
  • Professional appearance, time management, and multitasking ability.

Qualification:

  • Bachelors degree or diploma in Hospitality, Tourism, or related field.
  • 1–3 years of experience in front office or guest service preferred.

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