 
						Kannada Quality Check
1 week ago
About Sat Kartar Shopping Ltd:
Sat Kartar Shopping Ltd is a dynamic business and customer support company with a growing BPO and content operations wing. We cater to a multilingual customer base across India and are committed to delivering high-quality service and accurate, culturally relevant communication in regional languages.
Job Summary:
We are looking for a Quality Check Executive with strong command over Tamil, Telugu, and Kannada languages to monitor both BPO call quality and regional language content/scripts. The ideal candidate should be fluent in reading and understanding all three languages and proficient in writing/typing at least two of them.
Key Responsibilities:
Call Quality Monitoring (BPO Process):
- Monitor customer service calls in Tamil, Telugu, Kannada, and Hindi.
- Evaluate agent communication and call handling skills against quality benchmarks.
- Identify process deviations, provide feedback, and suggest corrective actions.
- Maintain reports and contribute to quality improvement plans.
Script/Content Quality Check:
- Review and proofread regional language scripts for grammar, accuracy, tone, and cultural relevance.
- Ensure scripts match the companys brand guidelines and communication style.
- Flag errors, inconsistencies, and provide improvement suggestions.
- Coordinate with content writers or translators for corrections and updates.
Required Skills:
- Ability to read and understand Tamil, Telugu, and Kannada.
- Ability to write/type fluently in at least two of the above languages.
- Strong attention to detail and excellent listening skills.
- Basic knowledge of customer support processes and quality standards.
- Good written and verbal communication skills in Hindi and English.
Preferred Qualifications:
- 13 years of experience in a BPO, quality assurance, or language/content-related role.
- Proficiency in MS Office and call auditing tools.
- Experience in regional content review, voice audits, or language moderation.
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