Executive – Supply Operations
3 days ago
Role Details
Team/ Function
Supply PAAS
Location
Pune
Designation
SE- Supply Ops
Key role related skills
l Vendor & supplier management
l Order fulfillment and delivery tracking
l Customer handling and escalation management
Reporting
Reporting Manager
TBD
Direct Reports
NA
Role Objective
We are looking for a dynamic and detail-oriented individual to manage end-to-end supply operations. The role requires coordinating with multiple teams and ensuring timely order closures, usage tracking, fulfillment, and invoicing support. The individual will play a key role in driving operational excellence, ensuring SLA adherence, and delivering higher customer satisfaction
Role Responsibilities
·Coordinate with multiple teams to ensure all orders are closed within promised timelines.
·Track usage, support fulfillment, invoicing, and measure OTIF.
· Manage Supplier Pick-Up Plans and ensure Pick-Up SLAs are met.
· Drive delivery plans based on internal KPIs to achieve higher product adoption, customer satisfaction, and overall OTIF.
·Handle product, fulfillment, or process-related queries from customers on the platform.
·Coordinate end-to-end order status tracking from Supplier Pickups to Delivery (Order Life Cycle).
·Produce regular status and quarterly activity reports for Moglix leadership.
·Manage support issues and escalations for Moglix customers.
Key Stakeholders
With
Purpose
Internal
Sales, Account Management & Supply-chain teams
To ensure order fulfillment & Customer NPS
External
Suppliers
To ensure order fulfillment
Qualification & Experience
Essential/ Desirable
Work Experience
2+ years of experience in supply operations, vendor management, order fulfillment, or logistics in B2B, industrial, or e-commerce sectors.
Essential
Knowledge/ Skills
Experience in vendor management.
Essential
· Strong experience in vendor and supplier management
· High level of ownership and accountability
· Excellent communication, coordination, and problem-solving skills
Essential
Education
Graduate in Engineering/Operations/Supply Chain/Equivalent
Essential
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Ability to commute/relocate:
- Pimpri, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current salary ?
- What is your expected salary ?
Experience:
- Order Management : 1 year (Required)
- Order Tracking: 1 year (Required)
- Inventory management: 1 year (Required)
Work Location: In person
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