Quality Systems Engineer- India Support

Fictiv Exists to Enable Hardware Innovators to Build Better Products, FasterFictiv existsto help product innovators create.Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. What's in it for you?Opportunity To Unlock Your CreativityThink of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.Opportunity To Grow Your CareerAt Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion. Position in CompanyThe Quality Systems Engineer reports to the regional Quality Manager but, as part of a global team, reports indirectly to the Head of Global Quality and will take on projects that are beyond the scope of their own region. Impact of This RoleAs the Quality Systems Engineer for the India Support Team, you will have a significant impact on maintaining and improving Fictiv's quality management system (QMS) locally. You will ensure that local execution of the QMS is consistent with the Fictiv corporate QMS and is compliant with the requirements of all internationally-recognized quality management system standards that Fictiv is registered to or claims compliance with. Many of Fictiv's customers require Fictiv to be registered to one of the main internationally-recognized QMS standards such as ISO9001:2015, as a prerequisite of doing business with Fictiv. Your role in ensuring we maintain our registration(s) is critical to ensure Fictiv qualifies to quote for jobs. Your role in ensuring Fictiv's QMS delivers outstanding results is critical in ensuring Fictiv wins jobs.Although we believe that every Fictor can impact Quality, positively or negatively, your expertise and knowledge will be critical in guiding your colleagues to leverage the QMS and deliver primarily positive results. Collaborating with Fictors across all areas of the company will help you understand their activities better so that you can ensure the QMS adds value and doesn't become a burden for the organization. In return, you will help the Fictors understand the requirements of our QMS and the benefits from acting in compliance with it. This mutual understanding will result in continual improvement of Fictiv's global QMS and its local adaptation.You will report directly to the Quality Manager, India and indirectly to the Head of Global Quality. You will assist from time to time with various duties as needed and assigned.Essential FunctionsEnsuring that Fictiv's QMS remains relevant and is bringing value to the organization in supporting both efficiency and effectiveness in our activities, while meeting customer, industry, and regulatory requirementsEnsuring that risks and opportunities are continually being identified and addressed, using the QMS as a significant risk management toolEnsuring that Fictiv's evolving QMS remains compliant with the requirements of all internationally-recognized standards we are registered to, or claim compliance with. Currently we are registered to ISO9001:2015 but claim compliance with AS9100DLeading registration activities in the region when Fictiv decides to extend its QMS registration to other standardsEnsuring that locally-driven changes to the QMS are accepted and adopted by all regionsSupporting internal and external audits to ensure that the organization is adhering to our QMS requirementsMaintain and publish audit primers to ensure that all auditees are prepared before external auditsEnsuring customer-specific requirements are reviewed and integrated into our QMSIdentifying and implementing improvements to business processes, particularly those which are in scope of Fictiv's QMSCollaborating with Document Control to ensure that documents remain simple but effective, and are updated as processes changeCollaborating with PeopleOps to ensure that training material exists where and when needed, and is delivered with subsequent verification of the effectiveness of the trainingReviewing internal and external responses to QMS nonconformances and ensuring they are complete, adequate, and accurate, and that actions taken are verified as being effectiveIdentifying key performance indicators that inform the organization where the QMS is being successful and where it needs attentionDeliver annual quality awareness trainingUndertake special projects as requiredAbilitiesYou're Collaborative – It is expected that you will partner with all the functional groups within region, as well as collaborating with counterparts and other functional groups in other regions.Excellent collaboration skills and the ability to prioritize and manage multiple tasksAbility to build strong trust-based relationships internally and externallySubject Matter Expert for resolving QMS issues identified by customers, manufacturing partners, and FictorsAbility to influence without having direct authorityYou will serve as an Advocate – In the role, you will solicit and listen to internal and external customer requirements and concerns, and determine the most effective and efficient way to accommodate these in Fictiv's global QMS. Strong in identifying internal and external customer requirementsAdept at shifting priorities while maintaining a strong sense of urgencyGood listener who's comfortable with ambiguity, asking questions, and providing clarityStrong customer service skills with demonstrated service mentalityBuild and maintain credibility with customers and within FictivYou're Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.Exhibit a high level of initiative and integrity Empathetic to the needs of customers, manufacturing partners, and Fictiv. Able to balance the different needs.Able to make decisions without all the available information and being able to course correct when new information becomes availableLearn from situations and drive improvements as a result of thorough lessons-learned analysisAble to exercise good judgment within broadly defined practices and policies and work in a self-directed mannerPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.Travel: Travel within India and/or to other regions (< 5%).Preferred Experience/ Minimum Qualifications Knowledge of ISO9001, AS9100, AS9120, IATF 16949, ISO13485Experience with managing one or more of these QMS standards within a manufacturing environmentPreferred: Has led an organization's successful registration to one of these standardsBachelor's degree in a technical subject (Masters preferred)Fluency in EnglishMinimum of 10 years hands-on quality systems engineering experience in a manufacturing environmentExperience working in a global organization and influencing colleagues in different timezonesStrong understanding of quality principles, problem solving tools, and manufacturing/business processesStrong foundational mindset in risk identification and mitigationData-driven, detail-oriented, and pragmaticStructured problem solving with a multi-strategy approachAbility to evaluate customer requirements and standards and convert them into executablesMust have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or externalCertifications with national or international Quality organizations e.g. ASQ (preferred)About FictivFictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.We're actively seeking teammates who:Bring diverse perspectives and experience to our culture and company. Excel at being part of a strong, empathetic team.Thrive in an environment emphasizing respect, honesty, collaboration, and growth.Have an 'always learning' mindset that celebrates learning, not just wins. Help us continue to build a world-class organization that values the contributions of all of our teammatesWe encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.