Customer Success Manager

4 days ago


Hyderabad, Telangana, India Uberlife Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

Account Onboarding & Engagement: -


• Drive smooth onboarding for new corporate accounts.


• Collaborate with internal teams to ensure timely setup and seamless first experiences.


• Conduct orientation sessions / webinars for participants and L&D stakeholders.


• Ensure platform access, program details, and expectations are clearly communicated.

Client Relationship Management: -


• Build trusted relationships with the corporate partners (L&D, HR, Business Heads).


• Schedule and lead regular Business Reviews; and feedback sessions along with academic & operations team.


• Proactively identify and address any issues or roadblocks corporate partner face.

Retention and Cross & Upsell: -


• Monitor customer satisfaction and proactively address concerns to avoid churn.


• Drive contract renewals and expand account value by introducing new offerings.


• Work with sales and marketing teams to pitch upgrades, new programs, or services.

Program Performance & Reporting: -


• Track learner participation, engagement, progress, and outcomes.


• Share monthly/quarterly dashboards with corporate partners.


• Highlight ROI through measurable improvements, certifications, or business outcomes.

Internal Collaboration & Process Improvement: -


• Coordinate with internal academic operations, tech and BD teams.


• Suggest improvements in delivery and support processes based on corporate partner feedback.

  • Build all learnings and improvement as case study for other team members to follow.

Preferred candidate profile


• MBA from a reputed institute.


• Minimum 4 - 8 years of post-qualification work experience in customer facing roles in customer success, business development or program coordination.


• Preferably would have worked in executive education or working professional programs with Universities, EdTech Companies, Test Prep / Assessment Companies.


• Should have cross functional team management skills - Business development, operations, academic team and student support



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