Customer Success Manager

2 weeks ago

Hyderabad, Telangana, India Uberlife Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

Account Onboarding & Engagement: -


• Drive smooth onboarding for new corporate accounts.


• Collaborate with internal teams to ensure timely setup and seamless first experiences.


• Conduct orientation sessions / webinars for participants and L&D stakeholders.


• Ensure platform access, program details, and expectations are clearly communicated.

Client Relationship Management: -


• Build trusted relationships with the corporate partners (L&D, HR, Business Heads).


• Schedule and lead regular Business Reviews; and feedback sessions along with academic & operations team.


• Proactively identify and address any issues or roadblocks corporate partner face.

Retention and Cross & Upsell: -


• Monitor customer satisfaction and proactively address concerns to avoid churn.


• Drive contract renewals and expand account value by introducing new offerings.


• Work with sales and marketing teams to pitch upgrades, new programs, or services.

Program Performance & Reporting: -


• Track learner participation, engagement, progress, and outcomes.


• Share monthly/quarterly dashboards with corporate partners.


• Highlight ROI through measurable improvements, certifications, or business outcomes.

Internal Collaboration & Process Improvement: -


• Coordinate with internal academic operations, tech and BD teams.


• Suggest improvements in delivery and support processes based on corporate partner feedback.

  • Build all learnings and improvement as case study for other team members to follow.

Preferred candidate profile


• MBA from a reputed institute.


• Minimum 4 - 8 years of post-qualification work experience in customer facing roles in customer success, business development or program coordination.


• Preferably would have worked in executive education or working professional programs with Universities, EdTech Companies, Test Prep / Assessment Companies.


• Should have cross functional team management skills - Business development, operations, academic team and student support

  • Manager, Customer Success

    5 days ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Orbcomm Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join Us as Customer Success Manager (CSM)  Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    5 days ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...

  • Customer Success Manager

    5 days ago

    Hyderabad, Telangana, India SellersCommerce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Hyderabad, TLExperience: 4 to 8 years in customer success rolesRole SummaryWe're looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Customer Success Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Medical Job Description About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Makro Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Customer Success Manager CSPM - DDiJob Title: Customer Success Manager (Software Product)Location: Madhapur, Hyderabad, Telangana (On-Site)Job Type: Full-timeExperience: 8+ yearsEducation: Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)Job Description:DDi Smart Technology is seeking an experienced...