Client Solutions

2 weeks ago

Bangalore Rural Bengaluru, India SLK Software Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description: Client Solutions & Practitioner, BFS Digi-Ops BPO

Role Summary:

The Client Solutions & Practitioner for Banking, Financial Services (BFS) Digital Operations (Digi-Ops) BPO is a senior leadership position responsible for driving the growth, innovation, and delivery of digital BPO services. This individual will be a strategic partner focusing on identifying client challenges, designing transformative solutions, and ensuring the seamless execution of BPO solutioning. The role requires a unique blend of business development acumen, deep domain expertise in BFS and digital operations, and strong leadership capabilities.

Key Responsibilities:

  • Practice Leadership & Strategy:

  • Define and lead the strategic direction of the BFS Digi-Ops BPO service offerings, go-to-market strategies, and solution roadmaps.

  • Stay abreast of industry trends, technological advancements (e.g., AI, automation, blockchain), and regulatory changes in the BFS space.

  • Act as a thought leader, creating and presenting content for industry events, publications, and client discussions.

  • Client Solutions & Business Development:

  • Lead the entire solutions life cycle, from identifying client needs and crafting compelling proposals to negotiating contracts and ensuring successful project handovers to delivery teams.

  • Collaborate with sales and pre-sales teams to create and present tailored, value-driven solutions for new and existing clients.
  • Identify and drive new revenue streams by upselling and cross-selling digital BPO services to existing clients.
  • Lead continuous improvement initiatives within the practice, leveraging data and client feedback to enhance service delivery and operational efficiency.
  • Foster a culture of innovation, collaboration, and client-centricity within the team.

Required Skills and Qualifications:

  • Education: A Bachelor's degree in Business, Finance, or a related field is required. An MBA or equivalent advanced degree is preferred.

  • Experience:

  • 12+ years of experience in the BPO/IT services industry, with at least 5 years in a senior leadership role focused on client solutions and practice management.

  • Deep and demonstrable domain expertise in the Banking and Financial Services sector, including a strong understanding of core banking processes, digital transformation, and regulatory frameworks.

  • Proven track record of designing, selling, and delivering large-scale digital operations and BPO solutions.

  • Technical & Functional Skills:

  • Knowledge of digital technologies, including Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and analytics.

  • Strong financial acumen.

  • Leadership & Soft Skills:

  • Exceptional communication, presentation, and negotiation skills.

  • Excellent problem-solving skills and a strategic mindset.
  • Flexibility and adaptability to thrive in a fast-paced, evolving business environment.

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