Back Office Executive

2 days ago

Najafgarh, Delhi, India AnytimeInvest Services Pvt. Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

JOB DESCRIPTION | Back Office Executive

Anytime Invest is a one stop shop for all type of investment, travel and finance related services, we at Anytime invest believe in getting all these under one umbrella to provide end to end customer service and satisfaction.

Role & Responsibilities

We are seeking a highly motivated and detail-oriented Back Office Executive to join our team. The ideal candidate should have a strong background in operations management, possess advanced Excel skills, excel in email communication, and have experience in handling customer queries:

Advanced Excel Skills:

* Proficient in creating and maintaining complex spreadsheets.

* Utilize advanced Excel functions for data analysis and reporting.

Email Communication:

* Skillful in professional email writing and communication.

* Respond promptly and effectively to internal and external inquiries.

Customer Query Handling:

* Address customer queries and concerns in a timely and efficient manner.

* Work closely with the customer support team to resolve issues and provide satisfactory solutions.

MIS Maintenance:

* Develop and maintain detailed Management Information Systems (MIS) for operational reporting.

* Ensure accuracy and completeness of data in MIS. Operations Management:

* Collaborate with cross-functional teams to streamline and improve operational processes.

* Identify areas for operational improvement and implement efficient solutions.

Documentation:

* Maintain accurate and up-to-date documentation related to operations and customer interactions.

* Ensure compliance with company policies and procedures.

Desired Candidate Profile

* Knowledge of CRM systems is a plus.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Detail-oriented and committed to maintaining high-quality standards.

Preferred Work Experience

* Minimum 1-2 experience as an Back Office Executive.

Perks and Benefits

Salary + Lucrative Incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Paid sick time

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