Applications Architect I

3 days ago

Bengaluru, Karnataka, India Arrow Electronics Full time

Position
Applications Architect I - ServiceNow ITOM Architect

Job Description
What you'll be doing:

  • Design and implement ServiceNow ITOM solutions customized for the specific requirements of the organization.
  • Collaborate with stakeholders to create a long-term ITOM platform roadmap that aligns with the organizational goals and leverages new ServiceNow features and capabilities.
  • Work with IT and business leaders to gather requirements and translate them into a technical design for scalable, enterprise-wide adoption.
  • Lead technology project teams with technical direction on ITOM architecture and design.
  • Drive the adoption and use of ServiceNow's best practices and ensure all solutions are aligned with the ITIL framework.
  • Help establish and enforce governance processes to maintain the integrity, security, and compliance of the ServiceNow platform.
  • Serve as the Subject Matter Expert (SME) acting as the technical authority on ServiceNow ITOM capabilities including conducting training sessions and workshops to drive adoption of ITOM capabilities.
  • Configure, customize, and maintain ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
  • Troubleshoot and resolve complex issues by working closely with other ServiceNow teams to ensure timely resolution of break-fix incidents.
  • Provide mentorship and training by guiding and training junior developers and administrators on ITOM best practices and new features
  • Monitor ServiceNow updates and assess their impact on existing configurations.
  • Stay informed on Gen AI advancements and leverage Now Assist and other AI features within ServiceNow.
  • Demonstrate strong leadership, communication, and collaboration skills to manage ITOM projects and teams effectively.
  • Design data integration solutions for importing/exporting between ServiceNow and external systems.
  • Oversee platform upgrades, perform impact analysis, and execute remediation plans.
  • Address escalated issues within CMDB/CSDM and ensure timely resolution.
  • Create and maintain comprehensive technical documentation.
  • Apply hands-on expertise in troubleshooting and configuring Discovery, Service Mapping, CMDB, and Event Management.
  • Conduct root cause analysis and recommend corrective actions for platform issues.

What We're Looking For

  • We are looking for an experienced IT Operations Management (ITOM) professional with more than eight years of expertise, particularly in ServiceNow's CMDB, Discovery, Event Management, and Service Mappings applications.
  • The preferred candidate will demonstrate advanced technical skills in ITOM architecture, design, and implementation, as well as a comprehensive understanding of ITIL best practices.

Required Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
  • ITIL Foundation
  • Additional certifications in Discovery, Service Mapping, and Event Management are highly desirable.

Location:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type
Full time

Job Category
Information Technology

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