Associate - Payment Operations

Title: Associate

Location: Bangalore

Role overview:

As an Associate in Payment Operations, you manage card issuance, activation, and reconciliation processes while ensuring compliance and fraud monitoring. You collaborate with cross-functional teams to optimize workflows, support customers, and drive process improvements. Strong analytical skills and knowledge of card operations are essential.

How you will create impact:

Responsibilities:

• Manage card issuance and activation processes, including coordinating with card vendors, ensuring accurate card inventory management, and facilitating card delivery to customers.
• Monitor and review card transactions for fraudulent activity or irregularities, promptly investigating and resolving any issues in compliance with company policies and regulatory requirements.
• Collaborate with cross-functional teams, including customer service, fraud prevention, and IT, to enhance card program efficiency and effectiveness.
• Maintain up-to-date knowledge of card industry trends, regulations, and best practices, implementing necessary changes to policies and procedures as needed.
• Provide support to customers and internal stakeholders regarding card-related inquiries, issues, and escalations, delivering high-quality service and timely resolutions.
• Generate reports and metrics related to card operations performance, analysing data to identify areas for improvement and implementing corrective actions.
• Ensure adherence to compliance standards and regulations, such as PCI DSS and KYC/AML requirements, by implementing robust controls and conducting regular audits.
• Develop and document card operations procedures and workflows, ensuring consistency and efficiency in processes across the organization.
• Serve as a subject matter expert on card operations, providing training and guidance to team members and other departments as necessary.
• Responsible to manage entire reconciliation for Card loading, Network settlements and Accounting Ledgers.
• Proactively identify opportunities for process optimization, automation, and cost reduction within card operations, driving continuous improvement initiatives.

Essential qualifications:

• Bachelor's degree in business administration, finance, or a related field.
• 0-3 years of experience in card operations, card services, or a similar role within the financial services industry.
• Proficiency in card processing systems and software, such as card management systems (CMS) and transaction processing platforms.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Detail-oriented with a focus on accuracy and quality.
• Ability to manage team & multiple priorities in a fast-paced environment.
• Certification in card operations or related fields and knowledge on network settlement (e.g., Certified Card Operations Professional) is a plus.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Our culture & core values:

At TerraPay, we don't just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we've got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.