ReStart Consultant

About Ellucian:

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity:

The India Restart Program is designed to bridge the skill gap for individuals re-entering the workforce after a career break of 2 years or more. The program empowers participants to rebuild confidence, refresh their capabilities, and thrive in technology careers through targeted upskilling and support.

• For individuals eager to restart their careers after a break of 2 years or more.
• An immersive six-month program providing an opportunity to work on technology teams with a designed project plan.
• All participants are paired with a dedicated mentor to ensure guidance throughout the program.
• To maximise learning and collaboration, this program requires being in our Bengaluru office.
• A stipend of INR 50,000 is provided every month for the onboarded candidate.
• Option for full-time conversion based on performance and business requirements at the conclusion of the program.

The Ellucian Information Development team is looking for a ReStart Consultant for the role of a Technical Writer within the Information Development team.

The Information Development team plays a vital role in ensuring that Ellucian products are clearly described in documentation that's accurate and useful.

As a ReStart Consultant - Technical Writer, you will be guided in our Information Development team best practices, documentation and publishing processes, deliverable quality standards, and the end to end process of creating customer-facing product documentation in accordance with Ellucian guidelines.

The successful candidate will have opportunities in one or more of these aspects of user documentation:

• Help maintain and/or create high-quality technical documentation for Ellucian's products.

• Participate in content source format conversion effort for modernization of existing documentation sets, applying latest content standards and improving on the quality.

• Work with product teams and mentors to learn about the product through hands-on work while studying new product features in development.

• Research and collect product feature information through interviewing Subject Matter Experts (SMEs), developers and other technical personnel, researching written material, and attending product demonstrations.

• Develop methods to transform data into easy-to-understand, user-friendly written documentation.

• Review and gather feedback from clients and other stakeholders to create highly usable, robust information to support users
• Review and test software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions
• Create graphical images, flow charts, and diagrams for inclusion in documentation
• Research the information needs of software development projects to determine the best approach for developing content
• Plan and develop documentation deliverables for at least one project, often under tight deadlines

REQUIREMENTS

• Demonstrated effective written (English language) and verbal communication skills
• Excellent organizational skills
• Ability to understand technical terms and basic software development processes
• Ability to work on multiple projects simultaneously
• Ability to be part of a team and contribute to a team goal
• Awareness and basic understanding of markup languages, such as HTML or XML
• Candidates will be asked to submit recent high-quality writing examples, preferably task-based content for a technical audience, and take online assessments in language and basic technical aptitude

Desired skills/knowledge/experience

• Prior experience within the software product industry might help, though not a mandatory requirement
• Basic knowledge of documentation for software applications
• Awareness of SaaS vs On-Premise
• Ability to work with common AI tools and demonstrate basic prompting techniques
• Awareness of Agile methodology
• Understanding of the concept of minimalism as applied to product documentation
• Awareness of XML/DITA and structured authoring methodology
• Working knowledge of mixed media, such as graphics