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Systems Reliability Engineer II
2 weeks ago
- Troubleshoot and resolve complex technical issues to ensure high customer satisfaction and service reliability.
- Collaborate with cross-functional teams to identify product defects and recommend serviceability enhancements.
- Analyze customer data to mitigate risks and improve overall product reliability.
- Mentor and guide junior team members, fostering a culture of collaboration and continuous learning.
- Gather customer feedback to advocate for their needs in product enhancement discussions.
- Contribute to and expand internal and external knowledge bases for continuous improvement.
- Establish strong partnerships with technology allies to collaboratively resolve issues and implement improvements.
- Support coverage during weekdays and off-hours on a rotational basis as needed.
- 4-6 years of experience in Systems Reliability Engineering or related roles.
- Strong proficiency in troubleshooting Virtualization (VMware ESXi), Networking (layer 2/3), and Linux Systems.
- Familiarity with DevOps practices and cloud technologies.
- Excellent written and verbal communication skills for cross-team collaboration.
- Degree in Engineering or Computer Science preferred.
- Customer-driven mindset with a passion for high-quality support experiences.
- Ability to mentor junior team members and contribute to knowledge base initiatives.
- Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
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