Service Reliability Engineer

Why this job matters

The Site Reliability Engineering Associate 3 assists with a range of routine activities in the service performance, reliability and availability that internal and external customers expect.

What you'll be doing

1. Assists with routine activities in the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), applies best practices that are delivered from site reliability engineering leadership with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services cloud, infrastructure as code (IaC), GitOps, and container technologies
2. Assists in the delivery of technology development and solutions that provide business value and meet customer requirements, encouraging team's use of innovative approaches and tools to solve problems
3. Assists with the implementation of monitoring tooling used to optimise systems for uptime, performance, and reliability, and robust monitoring and alerting systems
4. Writes routine tests that investigate how infrastructure handles failure and scaling
5. Assists in executing work in scaling systems sustainably through mechanisms like automation and evolves systems by pushing for changes that improve reliability and velocity
6. Assists the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services
7. Assists with the implementation of continuous integration/continuous delivery systems
8. Works with sales and application management support in capacity and performance planning

The skills you'll need
Troubleshooting Infrastructure Configuration Debugging Continuous Improvement Application Performance Monitoring & Alerting Release Management Programming/Scripting IT Security Operating Systems Cloud Computing Data Analysis Agile Methodologies Continuous Integration/Continuous Deployment Automation & Orchestration Software Testing Incident Management Decision Making Growth Mindset Inclusive Leadership Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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