Server Support Engineer
2 days ago
HIOX India looking for a dedicated Technical Support Executive to provide first-level assistance to our customers. As the first point of contact, you will play a key role in resolving technical issues, ensuring customer satisfaction, and maintaining our reputation as a trusted hosting and domain service provider.
Key Responsibilities
Provide first-level technical support to customers through phone, email, and chat.
Diagnose and troubleshoot issues related to:
- Domain registration and DNS management
- Email setup and configuration
- Website hosting services
- Guide customers with clear, step-by-step solutions to resolve problems effectively.
Required Skills & Competencies
- Hands-on experience with Apache/Nginx, MySQL, PHP, DNS, and cPanel/WHM.
- Strong working knowledge of Linux operating systems (CentOS, Ubuntu, etc.).
- Familiarity with shell scripting and basic command-line operations.
- Ability to troubleshoot hosting, email, and DNS-related issues.
- Excellent communication skills (verbal and written).
- Strong problem-solving abilities and customer-first approach.
- Ability to work in a team environment and adapt to dynamic situations.
Educational Qualification
- Any UG/PG degree from a recognized institution.
- Additional certifications in Linux, system administration, or hosting (RHCSA, LPIC, etc.) will be an advantage.
Experience
- 1+ year of experience in technical support, web hosting, or Linux server administration.
Terms
- 2 Years Bond Agreement
- Should have First Class percentage in Schooling till Degree.
Job Types: Full-time, Fresher
Pay: ₹350, ₹400,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Work from home
Application Question(s):
- 2 years Bond and First Class is mandatory
Location:
- Coimbatore, Tamil Nadu (Preferred)
Work Location: In person
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