Hotel Duty Manager

3 days ago

Bengaluru Mumbai South Goa, India USI Global Academy Full time

Night Duty Manager

About the Role

We are looking for a reliable and professional Night Duty Manager to oversee all hotel operations during nighttime hours. This role ensures guest satisfaction, property security, smooth front office operations, and quick resolution of any issues that arise after hours. The ideal candidate has strong communication skills, a calm demeanor, and experience handling guest relations and night operations in hospitality.

Key Responsibilities

  • Serve as the primary point of contact for all guest inquiries and issues during the night.
  • Ensure check-in/check-out processes are efficient and guest satisfaction is maintained.
  • Handle guest complaints promptly, professionally, and effectively.
  • Maintain a welcoming environment in all guest-facing areas.
  • Oversee Front Office, Housekeeping, Security, and other operational departments at night.
  • Ensure smooth handover between evening and morning shifts.
  • Monitor hotel occupancy, room allocation, and VIP arrivals.
  • Verify night audit reports, billing, and daily revenue reconciliation with the Night Auditor.
  • Assist with room inspections and ensure property cleanliness and readiness.
  • Monitor hotel premises, guest areas, and staff activities to ensure safety and compliance.
  • Respond to emergencies, fire alarms, medical situations, or security incidents.
  • Maintain proper incident reports and ensure safety protocols are followed.
  • Prepare nightly operation reports and handover notes for management.
  • Ensure all operational checklists, logs, and SOPs are completed.
  • Support staff scheduling and coordinate with department heads for next-day operations.

Qualifications

  • 34+ years of experience in hotel operations, guest relations, or front office roles.
  • Prior experience International Hotel brand or Luxury Hotel as a Supervisor or Duty Manager required
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to remain calm and proactive in high-pressure or emergency situations.
  • Knowledge of hotel safety protocols and emergency procedures.

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