Urgent Hiring For Customer Support Executive

2 days ago

Delhi NCR, India R Cube Consultants Noida Full time ₹ 20,000 - ₹ 30,000 per year

*Job Title: Customer Experience Executive Happy Calling & Upselling*

Location: Delhi

Department: Customer Experience

*Key Responsibilities:*

  • Conduct outbound happy calls to customers who recently purchased products to ensure satisfaction.

  • Gather and record customer feedback related to product usage, service experience, and overall satisfaction.

  • Educate customers on available value-added services, extended warranty plans, and relevant products.

  • Identify upselling opportunities and convert them into successful sales closures.

  • Maintain accurate records of calls, feedback, and sales conversions in the CRM system.

  • Coordinate with service and sales teams to resolve customer issues promptly.

  • Represent the brand by ensuring a positive and professional customer interaction experience.

*Key Skills & Competencies:*

  • Excellent communication and interpersonal skills (English preferred).

  • Strong customer service orientation with the ability to build rapport quickly.

  • Persuasive with sales/upselling skills.

  • Good listening skills and problem-solving ability.

  • Basic computer knowledge and familiarity with CRM tools.

  • Ability to work both independently and as part of a team.

-

*Qualifications & Experience:*

- Graduate (any)

Freshers & Experienced Candidates

Must have good English communication skills (able to speak, write & understand)

*Salary:*

*Up to 20,000/month* for Freshers

*Up to 30,000/month* for Experienced Candidates

Location - Sarita Vihar Delhi

Interested Candidates can connect on call or Whatsapp -

HR Sonal

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