Urgent Hiring for Customer Support Executive

2 weeks ago

Delhi, Delhi, India IO Digital LLP Full time ₹ 1,80,000 - ₹ 2,40,000 per year

We are hiring enthusiastic and experienced Customer Support Executives to join our customer support team for e-commerce. The role involves handling customer queries via Inbound Calls, Chat and Mails and ensuring a smooth and engaging experience for Customers.

Key Responsibilities

Respond to customer queries via Inbound Calls, Chats and Mails in a professional manner.

Resolve escalated issues related to the complaint of e-commerce and giving them the first time resolution.

Maintain detailed records of interactions in the CRM system

Ensure timely follow-ups and meet resolution targets

Maintain high levels of customer satisfaction through effective support

Requirements

Graduate/Undergraduate

1–2 years of experience in Customer support

Excellent communication skills in English & Hindi

Strong interpersonal skills with a customer-first approach

Basic computer and CRM knowledge

Desired Candidate Profile

Quick learner and problem solver

Able to work in a fast-paced, target-oriented environment

Flexible with shifts if required

Apply Now

Send your resume to [email protected] & [email protected]

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Quarterly bonus

Ability to commute/relocate:

  • MG Road, New Delhi, 110030, New Delhi , Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)

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