ITIL Engineers

6 days ago


Chennai, Tamil Nadu, India Balbhas Business Sysnomics LLC Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

Balbhas Business Sysnomics specializes in IT consulting and solutioning, providing tailored services to help organizations set up, manage, and migrate their business technology. As a trusted IT partner, Balbhas aligns with clients to enhance and streamline their technological infrastructure. The company has a proven track record of success and is proud to serve over 130 unique clients worldwide, with a growing presence in the industry.

Role Description

This is a full-time, on-site role for an ITIL Engineer based in Chennai. The ITIL Engineer will handle the implementation, monitoring, and continuous improvement of ITIL processes within the organization. Daily responsibilities include incident, problem, change, and service request management, along with ensuring service delivery aligns with client satisfaction metrics. The role involves collaborating with cross-functional teams to promote best practices and process efficiency aligned with ITIL standards.

Qualifications

  • Strong knowledge of ITIL processes, including Incident Management, Problem Management, and Change Management
  • Analytical and problem-solving skills for process improvement and root cause analysis
  • Excellent communication, collaboration, and documentation skills
  • Proficiency with ITSM tools and frameworks
  • ITIL certification (Foundation or higher) addon
  • Bachelor's degree in Computer Science, Information Technology, or a related field


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