Team Leader

2 weeks ago

Dwarka Mor Metro Station Delhi Delhi, India Anytime invest Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are seeking a dynamic and results-driven Team Leader – Telecalling to manage, lead, and motivate a team of telecallers. The ideal candidate will be responsible for driving team performance, ensuring quality and compliance, and implementing strategies to optimize productivity and conversions. This role requires excellent leadership, communication, and problem-solving skills.

Key Responsibilities:

  • Team Management & Leadership:

Manage, lead, and motivate a team of telecallers to consistently achieve daily, weekly, and monthly sales or service targets.

  • Performance Monitoring & Coaching:

Monitor telecalling activities and provide regular coaching, feedback, and training to improve individual and team performance.

  • Performance Tracking:

Track and analyze key performance metrics including number of calls made, conversions, call quality, and adherence to targets.

  • Compliance & Quality Control:

Ensure strict adherence to call scripts, quality standards, and company policies across all telecaller activities.

  • Task Allocation:

Assign daily/weekly calling tasks and targets to team members based on business needs and individual capabilities.

  • Escalation Management:

Handle escalated customer queries or issues efficiently and ensure timely resolution to maintain client satisfaction.

  • Reporting:

Generate and submit regular performance and productivity reports to senior management, with insights and recommendations for improvement.

  • Strategy Implementation:

Implement innovative strategies and process improvements to boost overall team productivity and conversion rates.

  • Team Discipline & Culture:

Maintain discipline, encourage teamwork, and foster a positive and productive work environment.

  • Meetings & Reviews:

Conduct regular team meetings, one-on-one sessions, and formal performance reviews to discuss progress, set goals, and address concerns.

  • Recruitment & Training:

Collaborate with the HR or hiring team to recruit, onboard, and train new telecallers when required.

Key Requirements:

  • Proven experience in a similar Team Leader or supervisory role in a telecalling/telemarketing environment.
  • Strong leadership and team management skills.
  • Excellent communication, interpersonal, and coaching abilities.
  • Ability to analyze data and prepare reports.
  • Knowledge of call center software and CRM systems is a plus.
  • Goal-oriented, proactive, and solution-focused mindset.
  • Ability to work under pressure and meet deadlines.

Preferred Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 1-3+ years of experience in telecalling/customer support roles with at least 1 year in a leadership role.

Perks & Benefits:

Lucrative salary + Incentives.

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

  • Php Team Leader

    2 weeks ago

    Delhi, Dwarka, India Credence Digital Marketing Full time

    Job Description We are currently hiring Web Development Team Leader to manage a team of talented designers and developers. With a strong leadership and technical background you will act as a subject matter expert for development and web technologies, ensuring that there is a greater focus on user experience and journey creating solutions that are both fit...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Vaayutrip Europe & UK DMC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    VaayuTrip Private Limited (Europe DMC) is growing, and we're looking for passionate travel professionals to join our dynamic team Open Roles:Team Leader / Sr. Travel Consultant – Europe (Should have Experience in DMC of Europe) Role Highlights: Handle travel queries for outbound Europe tours (FIT & GIT: hotels, packages, etc.) Lead and guide the team (Team...

  • Sales Representative

    2 days ago

    Dwarka Mor Metro Station, Delhi, Delhi, India Suganta International Full time

    **Hiring Alert: Telesales Executives Needed at Suganta International Company - Old Palam Road** Are you ready to kickstart your career or take it to the next level? Join **Suganta International**, a leader in innovative solutions, as a **Telesales Executive**! We're hiring **freshers and experienced professionals** who are passionate, driven, and ready to...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India NS Matrix Services Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionNS Matrix Services Pvt. Ltd. (NSMX) is a growing technology-driven company based in New Delhi, founded in 2011. We provide IT-enabled services to our dedicated US-based market research client. Our services include solutions in Online Surveys, Survey Programming, Project Management, Sampling, Fieldwork Management, Data Collection, Data...

  • Team Leader

    3 days ago

    Delhi, Delhi, India Sharda Consultancy Services Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Dear Applicant, we are hiring experienced sales team leader (Domestic Process) min 1+ yr sales experience is must location- Janak puri Delhi Salary upto 45k + incentives

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Hyatt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Materials Manager in the planning and procurement of material, including vendor development and administration of contracted services...

  • Team Leader

    1 week ago

    Delhi, Delhi, India Nirvasa Healthcare Pvt. Ltd. Full time ₹ 3,60,000 per year

    Hiring For Team Leader RolePure Day Shift6 Days workingone rotational week offNeed 1 Year experience candidate From hardcore Sales Background and who have handle Team as Well.Moti nagar Delhi30kNeed immediate joinerReference would be highly Appreciated.Drop your cv on [ ].Job Type: Full-timePay: From ₹30,000.00 per yearBenefits:Provident FundWork Location:...

  • Team Leader

    7 days ago

    Delhi, Delhi, India McLine Studios Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsMcLine Studios is an architectural design firm specializing in high-quality projects for North American clients. We pride ourselves on delivering precision, innovation, and exceptional craftsmanship. We are currently seeking aTiles and Stones Drafting Team Leaderto oversee our drafting team, drive design excellence, and contribute to the success of...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Hyatt Regency Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organization- Hyatt Regency DelhiSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Materials Manager in the planning and procurement of material, including vendor development and...

  • Team Leader

    3 days ago

    Vashi Railway Station, Mumbai, India Aptispark Solution Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Leader - (Sales -WFO) We are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO's. The ideal candidate will be responsible for coaching and mentoring a team 1)Roles and Responsibilities: · Candidates should have experience of Team Handling/Sales/KPIs. • Drive high...