Manager- Customer service transformation

2 weeks ago


Indore, Madhya Pradesh, India Golden Opportunities Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description
Roles and Responsibilities:

10+ years of experience in customer service transformation, and solution design.

Proven experience in leading large-scale customer service or contact center transformation projects.

Exposure to customer experience design framework.

Design and develop tailored solutions in response to RFPs, RFIs, and business development initiatives.

Lead end-to-end transformation of customer service operations to enhance customer experience, reduce costs, and drive operational efficiency.

Redesign service processes (voice, chat, email, social) to align with digital-first and customer-centric strategies.

Must Have Skills
Should have experience in customer service transformation and solutions

Skills Required
RoleManager- Customer service transformation

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

  • CUSTOMER SERVICE
  • SOLUTIONS
  • TRANSFORMATION

Other Information

Job CodeGO/JC/1216/2025

Recruiter NameMaheshwari Balasubramanian



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