Project Coordinator

Key ResponsibilitiesClient Onboarding & Relationship Management

• Act as the primary point of contact for assigned clients throughout the project lifecycle.
• Lead onboarding sessions: gather requirements, align expectations, and define workflows.
• Provide regular updates to clients on progress, timelines, and risks.
• Manage post-delivery communication: support requests, issue resolution, and upgrades.
• Build strong client relationships and ensure high satisfaction scores.

Project Coordination & Delivery Execution

• Translate client requirements into clear, actionable technical tasks.
• Work closely with developers (backend, frontend, Bitrix24, DevOps) to assign and track tasks.
• Choose, implement, and manage the most suitable project management tool (Bitrix24, Jira, ClickUp, or equivalent) to organize all projects.
• Ensure timely completion of milestones and escalate risks when required.
• Conduct weekly alignment meetings with clients and internal teams.

Documentation & Process Management

• Maintain structured documentation for requirements, SOWs, change requests, and delivery notes.
• Enforce standard operating procedures (SOPs) for onboarding, delivery, and support.
• Keep records of credentials, API mappings, workflows, and handover notes for all projects.
• Document post-project learnings for internal improvement and future reference.

Support & Issue Resolution

• Coordinate with developers and support teams to ensure timely resolution of client issues.
• Track SLAs for response and resolution times.
• Keep clients informed on ongoing fixes and preventive measures.

Strategic Responsibilities

• Tool Selection & Workflow Optimization – Evaluate and implement the right project management, reporting, and collaboration tools to streamline operations for both clients and internal teams.
• Process Standardization – Develop repeatable onboarding checklists, reporting formats, and delivery frameworks.
• Client Retention & Growth – Track client health, ensure satisfaction, and identify opportunities for upselling new features/modules.
• Developer Alignment – Ensure developers receive well-defined, unambiguous tasks; prevent delays caused by unclear requirements.
• Knowledge Management – Maintain a central repository of client data, project documentation, and integration details to avoid dependency risks.
• Metrics & Reporting – Provide weekly reports on delivery progress, risks, SLAs, and team bandwidth to management.
• Continuous Improvement – Conduct retrospectives after each delivery, recommend process/tool enhancements, and share best practices.

Skills & Competencies

• Strong communication and client-facing skills (English required; UAE/MENA experience preferred).
• Excellent organizational and multitasking ability.
• Basic technical understanding of web applications, APIs, and CRM workflows (Bitrix24 exposure is a plus; training will be provided).
• Ability to translate business requirements into developer tasks.
• Proactive problem-solving with focus on delivery and client satisfaction.
• Comfort in working with multiple clients and concurrent projects.

Tools & Platforms Familiarity

• Project Management: Bitrix24, Jira, ClickUp (flexibility to recommend others).
• Documentation: Confluence, Notion, Google Docs/Sheets.
• Communication: Slack, Zoom, Microsoft Teams.
• CRM/Integrations: Bitrix24 (Cloud & On-Premise), basic API familiarity, Postman (preferred).

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT project management: 2 years (Required)

Language:

• English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person