Team Lead
7 days ago
We are seeking an experienced Retail Supervisor to manage the daily operations of our retail outlet. This role involves supervising a team of 20-30 members, driving store performance, managing shifts efficiently, and ensuring operational excellence in a high-paced retail environment.
Role & responsibilities
- Monitor the performance of retail operations and make recommendations for improvement
- To achieve assigned targets for the Retail Stores in a sustained manner
- Stay up-to-date on industry trends and best practices
- Ensure availability of Retail Merchandise for customers without shortfall in all counters across the park.
- Organize all store operations and allocate responsibilities to personnel for achieving target
- Motivate and guide staff to maximize sales during their shifts focusing on upselling and cross-selling techniques to improve SPH.
- Set and track sales goals and ensure that they are met.
- Monitor the performance of our retail operations and make recommendations for improvement.
- Provide store performance reports, customer feedback, and operational insights to Reporting Manager
- Supervise and guide staff towards maximum performance
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Experience with promotional setup, visual merchandising, and adherence to brand standards
- Proven working experience in retail sales
Requirements
- Minimum of 2 years hands-on floor management experience in large format retail
- Proficiency in retail software, POS systems, and inventory management.
- Excellent communication skills, capable of building trusting relationships
- Experience with promotional setup, visual merchandising, and adherence to brand standards
- Flexibility to work various shifts.
- Ability to create a positive and productive work environment.
- Demonstrated success in achieving revenue generation and SPH targets in a fast-paced retail environment.
- Strong understanding of retail sales processes, consumer behaviour principles, and customer experience metrics such as NPS.
- Knowledge of retail management best practices
Qualifications:
- Graduate or Diploma in Hospitality, Retail, or Business Administration.
- 2-3years of hands-on experience in retail operations, preferably in high-footfall areas like theme parks, airports, Retail shops or malls.
- Strong Team Management Skill, people management, and multitasking skills.
- Proficiency with POS systems, ERP and basic MS Office tools.
- Flexibility to work weekends, holidays, and peak-season hours.
- Good verbal & written communication in Local Language & English.
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