Software QA Analyst-Sr

Job Description:

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary:

The Senior Quality Assurance Engineer - Performance Testing is responsible for leading, designing, and executing performance testing strategies to ensure that software systems meet rigorous standards for speed, scalability, and reliability. This role collaborates with development, infrastructure, and business teams to identify and resolve performance bottlenecks, ensuring high-quality user experiences and robust system performance. The incumbent will leverage JMETER and/or CloudTest and/or AIQ from Appvance to deliver comprehensive performance testing solutions.

Responsibilities:

• Conduct daily performance test activities for assigned area or applications
• Employ testing criteria in the review and approval of business requirements, functional specifications, and systems design
• Design, develop and execute performance test plans, test cases scenarios, and manual and automated test scripts as per the tools in-use.
• Provide timely and relevant communication on test findings to key stakeholders
• Analyze performance test results, identify bottlenecks, and collaborate with development and infrastructure teams to resolve issues.
• Define, monitor, and report on performance metrics such as response time, throughput, and resource utilization.
• Continuously improve performance testing processes and frameworks using JMETER and/or CloudTest and/or AIQ.
• Identify and prepare the appropriate data for testing, and prepare that data for the test cases in partnership with business and technology leads
• Monitor the integrity and accuracy of the testing strategy
• Assess risks to quality by applying various verification and validation techniques
• Determine the acceptable range for test results and performance
• Monitor, update, and audit Software Testing and Quality Assurance processes
• Participate in QA metrics/reporting and departmental support throughout the organization
• Work with Development and the BTL/Business to mitigate defect escalations and rejections
• Assess and revise test sequence and scope based upon test results and/or changes in product design
• Produce documents related to test procedures, defect findings & test summary reports
• Track and document QA issues, defects and resolution details
• Assess product/project performance based upon test results and product specifications
• Assist Application Developers and technical support staff in identifying and resolving problems
• Develop and maintain thorough knowledge and understanding of products, both from a business perspective as well as a technical perspective
• Work with Development and the BTL/Business to mitigate defect escalations and rejections
• Approve Access Service Requests from the test environment Coordinator and ensure that test, system, tool, and application access are available to support testing
• Develop process improvements for Software QA and SDLC processes and procedures
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function

Process Outputs and Deliverables:

• High quality, defect free software systems in production
• Project risk assessment - application performance
• Release schedules and QA metrics
• Performance test plans, cases, scripts, and end-of-test reports.
• Requirements analysis and test scenario development

Experience and Skills:

• Bachelor's degree with extensive coursework in Computer Science or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
• 5+ years of progressively responsible software QA analysis experience.Excellent understanding of quality assurance processes and testing methodology
• Knowledge of the entire software development process (SDLC)
• Strong analytical and problem solving skills.
• Thorough knowledge of test planning and operations
• Demonstrated experience creating effective test plans and metrics
• Prior experience in conducting risk assessments
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a technical team
• Hands-on experience with JMETER and/or CloudTest and/or AIQ from Appvance.
• Ability to design and execute large-scale performance tests using JMETER and/or CloudTest and/or AIQ.
• Strong analytical and troubleshooting skills for performance issues.
• Experience integrating performance testing into CI/CD pipelines and cloud environments.

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

From: ETS GCC