Senior Account Manager

6 days ago

Bengaluru, Karnataka, India Apex Group Full time US$ 1,50,000 - US$ 2,00,000 per year

Job Specification:

  • Oversee the successful implementation of a Global Centralized Payment Model covering all jurisdictions.
  • Ensure suitably experienced staff are in place in each location.
  • Implement a Global Payments Policy that is aligned with the Groups Anti-Fraud Policy as well as SOC and ISAE requirements.
  • Ensure minimum standard controls are in place for every Payment for all jurisdictions; standardize payment and eBanking controls and policies.
  • Ensure that a process is in place to Track Online Payment Tokens and that procedures are in place with HR to remove access upon a token holder leaving the Group.
  • Manage any outsourcing arrangements required to ensure the business can be serviced globally, and where applicable, Centralized Teams.
  • Establish Service Level Agreements (SLA) and ensure alignment with client SLAs and deliverables.
  • Ensure that proper Checklists (ideally Digital) are available to support all payments and that a Call back procedure is implemented.
  • Source and manage the adoption of a global payment hub solution.
  • Establish KPIs and provide regular reporting to Stakeholders on transaction volumes, SLAs etc
  • Enable a culture of continuous improvement with a passion for addressing control weaknesses.

Skills Required:

  • At least 15 years of relevant professional experience, either in the financial services fund industry or banking.
  • Bachelor / master's degree in accounting, finance, or economics.
  • Management experience, overseeing a large multi-jurisdictional team.
  • Excellent organizational, communication and interpersonal skills and a truly client servicing mindset.
  • Proven experience in managing multiple stakeholders and delivering on commitments.
  • Experience with Payment/Banking technology solutions and platforms.
  • Excellent communication skills and a truly client servicing mind set with client facing experience.
  • Good sense of teamwork as well as ability to work autonomously in a fast-paced work environment.
  • Good interpersonal skills, and sense of teamwork.
  • Committed to self-improvement and staff development.

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