Production Application Support with Payments or Treasury Domain

2 days ago

Pune, Maharashtra, India FIS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Production Application Support with Payments or Treasury Domain (24/7 Rotational Shifts)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:.

  • Provide support and troubleshoot issues related to Trax (FIS Payment Hub)
  • Continuous interaction with clients located globally across the APJ, EMEA, and US regions

About the team:

At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.

What you will be doing:

  • The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions.
  • You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems.
  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

    Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

.What you bring :

  • 2 to 4 years of experience in production application support
  • Good experience in Payments or Treasury domain.
  • Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux
  • Good knowledge on Cloud (AWS/Azure)
  • Excellent interpersonal and communication skills.
  • Flexible to work in 24/7 Rotational Shifts

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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