SVP- Transformation

About Client:

Our client is a leading global consulting and technology services firm, this organization empowers insurance entities with strategic operations support, cutting-edge technology, and data-driven services. They offer a range of services, including advisory, digital transformation, claims processing, and advanced technology solutions. With a team of over 700 certified industry professionals, they serve insurers, agents & brokers, managing general agents, and reinsurers, helping them modernize operations, adapt to the digital age, and thrive in a customer-centric market. Recognized for its innovative approaches and excellence, the firm leverages deep-rooted domain knowledge to guide clients to profitable growth and catalyse insurance ecosystems for the benefit of society.

About the Opportunity:

The SVP – Transformation will lead strategic and operational transformation across our P&C insurance business in North America, the UK, and Australia. This role will drive modernization of processes, platforms, data capabilities, and AI adoption, while fostering deep partnerships with internal stakeholders including Solutions, Delivery, Underwriting, Claims, Technology, and Compliance. The ideal candidate will be a seasoned leader with global experience and a proven ability to deliver complex, high-impact transformation programs.

Position Title: SVP – Transformation

Location: [Gurugram, Noida, Pune, Bangalore] - Hybrid

Must have skills: P&C Insurance, GenAI/AIML, Transformation, Lean Six Sigma (Black Belt)

What you will be doing:

Transformation & PEX Office Leadership

Lead the Transformation Office with full accountability for driving process excellence (PEX) and ensuring timely execution of strategic efficiency and/or business outcome projects (modernization of processes, platforms, data capabilities, and AI adoption). Oversee the identification, prioritization, and delivery of such CI, Automation, AI, Data analytics opportunities across internal operations, customer-facing functions. Establish governance frameworks, execution roadmaps, and performance tracking mechanisms to ensure alignment with business objectives and measurable outcomes. Foster a culture of operational discipline, continuous improvement, and cross-functional collaboration.

Transformation Strategy & Execution

Develop and execute a multi-year transformation roadmap aligned with regional business goals and regulatory frameworks. - Lead enterprise-wide initiatives to modernize underwriting, claims, policy administration, and customer engagement. - Promote a culture of innovation, agility, and continuous improvement across geographies.

Process Excellence & Operational Control

Embedding a culture of continuous improvement and operational discipline across all domains. - Evolving operational controls from reactive issue resolution to predictive performance management. - Identifying and institutionalizing leading and lagging metrics to proactively manage risk and performance. - Establishing and governing "operational red accounts" and plans to restore service levels and client satisfaction. - Collaborating with cross-functional teams to ensure timely execution of internal initiatives, customer-facing improvements, and growth opportunity solutions. - Driving transparency, accountability, and measurable outcomes through structured governance and reporting frameworks.

Process Optimization

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Re-engineer inefficient processes using Lean, Six Sigma, and other methodologies. - Drive operational excellence across underwriting, claims, and servicing functions. - Establish performance metrics and governance frameworks to ensure measurable and sustainable improvements

Platform & Tools Modernization

Oversee the selection and implementation of core platforms (e.g., Guidewire, Duck Creek, Salesforce) across regions. - Collaborate with Solutions and Delivery teams to ensure successful deployment, integration, and adoption. - Lead automation initiatives including RPA, workflow orchestration, and digital selfservice capabilities

Data & Analytics

Build a unified data strategy to support pricing, risk modeling, fraud detection, and customer insights across markets. - Lead the development of enterprise data platforms, dashboards, and predictive analytics capabilities. - Ensure data governance, compliance, and alignment with regional regulatory standards.

Artificial Intelligence (AI) Enablement

Identify and scale AI use cases such as intelligent underwriting, claims triage, document processing, and virtual assistants. - Partner with data science and IT teams to pilot and operationalize AI solutions across business units. - Promote responsible AI practices, ensuring transparency, fairness, and compliance with regional regulations.

Stakeholder Engagement & Governance

Build strong partnerships with internal stakeholders across Solutions, Delivery, IT, Underwriting, Claims, and Compliance. Establish transformation governance structures, steering committees, and communication frameworks. Influence senior leadership and drive alignment across strategic priorities and regional

What you will bring to the Team:

• 20+ years of experience in transformation, strategy, or operations within Insurance Industry preferably P&C domain.
• Proven leadership in managing large-scale, cross-functional transformation programs across multiple geographies in IT/ITES BPO Organization
• Deep understanding of insurance operations, regulatory landscapes, and digital technologies in North America, UK, and Australia.
• Experience with platforms like Guidewire, Duck Creek, and advanced analytics tools.
• Proven experience in implementing Lean Six Sigma frameworks to drive continuous improvement.
• Strong command of operational governance models and performance management systems. MBA or equivalent advanced degree preferred.

Preferred Skills

• Certification in Lean Six Sigma (Green Belt, Black Belt, or Master Black Belt)
• Project management certifications (e.g., PMP, PRINCE2, Scrum) and insurance specific knowledge (e.g., AINS, CIP)
• Strong knowledge of AI/ML frameworks and insurance-specific data models. - Exceptional communication, stakeholder management, and change leadership skills.
• Experience working in matrixed organizations and managing global teams. - Familiarity with enterprise performance dashboards and KPI frameworks

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