
US Healthcare
3 days ago
Roles & Responsibilities:
- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information on eligibility, deductibles, payments, and prior authorizations.
- Document interactions while maintaining patient confidentiality (HIPAA compliance).
- Resolve queries promptly with a customer-first approach.
- Escalate complex issues to appropriate departments when necessary.
- Stay updated with policy/system changes and achieve quality & productivity targets.
Desired Candidate Profile:
- Excellent verbal & written English communication skills.
- Strong comprehension, analytical, and multitasking abilities.
- Customer service-oriented with polished soft skills.
- Basic knowledge of email etiquette & business writing.
- Open to Work From Office and Night Shifts.
- Fresher/Experienced candidates welcome (BPO background preferred).
Perks & Benefits:
- Performance-based incentives
- One-way cab facility (drop within transport boundaries)
- Night shift allowance (up to ₹3,000/month)
- Structured training & skill development program
- Long-term career growth opportunities with Wipro
Job Types: Full-time, Permanent
Pay: ₹27, ₹32,500.00 per month
Work Location: Remote
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