VKYC - English & Hindi Madatory

3 days ago


Chennai, Tamil Nadu, India Venpa Staffing Full time

Client: IndusInd Bank

Work Location: Chennai (Karapakkam)

Languages Required: English + Hindi mandatory

Experience: 0 to 5 Years

Work Mode: WFO - Work from office

Shift: Day and Evening shift (No Night Shift)

Note : Walk-in Interview

Time: 10:30 AM 3:00 PM

Contact: DM for details)



Notice Period: Immediate – 15 days

Salary: (based on interview performance & experience)

* Fresher salary is 3 LPA + Performance bonus

*Experienced: Max to 5 LPA + performance bonus

Required Skills & Experience

*Languages Required: English + Hindi ( For voice compulsory)

Job Description :

What You'll Do

Role Details

We are looking for a dynamic, service-oriented team member to join our Contact Center team. The role involves supporting IndusInd Bank's valued customers through phone calls and emails across various banking verticals. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to provide efficient and accurate resolutions.

Role Responsibilities:

Handle inbound calls and assist customers with their queries, requests & complaints

Raise service requests/complaints in the CRM tool

Generate leads & educate customers on new products and benefits

Ensure compliance with all guidelines and processes

Identify customer issues, highlight trends & suggest improvements

Meet monthly scorecard targets – Quality, Efficiency & Accuracy

Maintain strong knowledge of products, processes & systems

Achieve assigned sales targets



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