VKYC - English & Hindi Madatory
3 days ago
Client: IndusInd Bank
Work Location: Chennai (Karapakkam)
Languages Required: English + Hindi mandatory
Experience: 0 to 5 Years
Work Mode: WFO - Work from office
Shift: Day and Evening shift (No Night Shift)
Note : Walk-in Interview
Time: 10:30 AM 3:00 PM
Contact: DM for details)
Notice Period: Immediate – 15 days
Salary: (based on interview performance & experience)
* Fresher salary is 3 LPA + Performance bonus
*Experienced: Max to 5 LPA + performance bonus
Required Skills & Experience
*Languages Required: English + Hindi ( For voice compulsory)
Job Description :
What You'll Do
Role Details
We are looking for a dynamic, service-oriented team member to join our Contact Center team. The role involves supporting IndusInd Bank's valued customers through phone calls and emails across various banking verticals. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to provide efficient and accurate resolutions.
Role Responsibilities:
Handle inbound calls and assist customers with their queries, requests & complaints
Raise service requests/complaints in the CRM tool
Generate leads & educate customers on new products and benefits
Ensure compliance with all guidelines and processes
Identify customer issues, highlight trends & suggest improvements
Meet monthly scorecard targets – Quality, Efficiency & Accuracy
Maintain strong knowledge of products, processes & systems
Achieve assigned sales targets
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