Implementation Engineer

2 days ago

Chennai, Tamil Nadu, India SurveySparrow Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Location - Chennai (Work From office)

About the Role

As a Technical Implementation Engineer in the Professional Services team, you will be responsible for setting up, configuring, and supporting customer implementations of the SurveySparrow platform.

This is an entry-level role, ideal for individuals who are technically inclined, enjoy problem-solving, and are excited to work directly with customers in a fast-paced SaaS environment.

You'll work closely with senior consultants and implementation leads to translate business requirements into technical configurations, integrations, and automation workflows

Key Responsibilities

  • Assist in onboarding new customers by configuring the SurveySparrow platform based on client needs
  • Set up survey logic, variables, contact imports, triggers, automations, and dashboards
  • Support integrations via REST APIs, webhooks, and third-party tools under guidance
  • Troubleshoot technical issues and work collaboratively to resolve them
  • Document configurations, implementation steps, and client-specific requirements
  • Collaborate with internal teams like Product, Support, and Engineering for solution delivery
  • Ensure smooth hand-off to the Customer Success team post go-live

What You'll Need to Succeed

  • Basic understanding of REST APIs, JSON, and webhooks
  • Familiarity with scripting (JavaScript, Python, or Google Apps Script is a plus)
  • Understanding of HTML/CSS and form logic (e.g., conditional rules, piping, hidden fields)
  • Curiosity to learn how SaaS products work behind the scenes
  • Clear written and verbal communication
  • A structured, problem-solving mindset with attention to detail
  • Ability to prioritize and manage multiple tasks in a fast-paced environment

Good to Have

  • Knowledge of workflow automation tools (like Zapier, Make, or similar)
  • Exposure to CRM tools or customer experience platforms
  • Any academic or personal projects demonstrating applied technical skills

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