Senior Director IT- US Healthcare

The
Senior Director of IT – Provider Team
will lead technology delivery initiatives within the
US Healthcare Payer–Provider domain
. This strategic leadership role demands a strong blend of
technical expertise, delivery management, and people leadership
, along with deep experience in
provider operations, data management, and system integration
.

The Director will oversee a large cross-functional team, driving the development and implementation of scalable, high-quality solutions that align with business goals. The ideal candidate will thrive in a
matrixed, collaborative environment
, working closely with US-based stakeholders and internal teams to ensure delivery excellence.

Key Responsibilities
Leadership & People Management

• Lead and inspire the Provider IT team, promoting innovation, accountability, and continuous improvement.
• Manage a core team of 5 employees with overall responsibility for ~60 resources, including Developers, Product Owners, and Business Analysts.
• Conduct performance reviews, provide mentoring, and support talent development across the team.
• Identify capability gaps and implement targeted upskilling or hiring strategies.

Delivery Management

• Own the end-to-end delivery of Provider domain projects, ensuring scope, quality, and timelines are met.
• Oversee project execution, proactively manage risks and dependencies, and ensure effective escalation when required.
• Ensure delivery of robust, scalable software solutions aligned with business and regulatory needs.

Resource Planning & Optimization

• Develop and maintain detailed
  resource and capacity plans
  to align with project demands.
• Partner with Product Owners to prioritize initiatives and allocate resources effectively.
• Lead demand forecasting to anticipate future staffing and skill needs.

Stakeholder Collaboration

• Build and maintain strong working relationships with
  US counterparts
  and global stakeholders.
• Act as the primary interface for Provider domain initiatives, ensuring transparency and alignment.
• Present delivery updates, risks, and key metrics to senior leadership.

Technical & Strategic Leadership

• Maintain deep knowledge of the current technology ecosystem—
  Mainframe, Java, APIs
  , and vendor integrations.
• Provide hands-on technical guidance and ensure adherence to enterprise standards and best practices.
• Contribute to the definition of long-term IT strategy and technology roadmaps for the Provider domain.

Qualifications & Experience

• 15–18 years of overall IT experience, with a minimum of 10 years in the
  US Healthcare Payer industry
  .
• In-depth knowledge of the
  Provider domain
  — including Credentialing, Contracting, Provider Directories, and Provider Data Management.
• Proven track record in
  application development leadership
  and successful project/program delivery.
• Experience in
  demand and capacity planning
  , forecasting, and vendor management.
• Strong understanding of enterprise technology stacks (Mainframe, Java, APIs).
• Excellent stakeholder management, communication, and problem-solving abilities.
• Demonstrated success working in complex,
  matrixed global environments
  .

Leadership Attributes

• Visionary:
  Ability to define direction and influence strategic outcomes.
• Curious & Innovative:
  Continuously challenges the status quo and seeks better ways of working.
• Communicative:
  Skilled in articulating complex information to diverse audiences.
• Accountable:
  Owns outcomes and drives results.
• Ethical:
  Operates with integrity and transparency.
• Creative:
  Brings fresh, solution-oriented thinking to challenges.
• Flexible:
  Adapts quickly to change and shifting priorities.
• Collaborative:
  Builds strong partnerships and cross-functional alignment.
• Analytical:
  Uses data-driven insights for effective problem-solving.

Location: Hyderabad/Chennai