Windows Production Support/Consultant Specialist

3 days ago

Pune, Maharashtra, India HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:   

  • Completion of incidents received through ServiceNow within the agreed SLA.
  • Prioritize and deliver service to agreed SLA, within a diverse and constantly changing technical environment.
  • Provide technical support and resolve issues related to Windows Operating System, including system crashes, performance issues, hardware compatibility and software.
  • Assisting with the installation of software configuration issues and windows o/s on new devices or for system upgrades.
  • Monitoring system performance through event logs and security issues. Also responsible for production monitoring, incident/problem management for numerous applications.
  • Ensuring security configurations and compliance with company policies, including antivirus settings, firewalls and users access controls.
  • Report promptly to management regarding critical outages until resolution.
  • Interact with infrastructure, release management, change management, QA, and application support teams.
  • Participate in cross-functional delivery of complex issues involving internal and external teams.
  • Acquire good process knowledge and be informed of all new updates/additions and functions.

Qualifications - External

To be successful in this role, you should meet the following requirements:    

  • Ability to work under pressure and deliver within limited timescales, whilst maintaining quality.
  • Technical support skills experience in providing end user support.
  • Strong working knowledge on Windows Operating system, managing local and domain user accounts ( Active directory).
  • Good working Knowledge on SCCM and Adaptiva tool with networking concepts and remote assistance.
  • Advanced troubleshooting knowledge on Hardware and System performances with resource management.
  • Ability to research and gather information to support technical decisions.
  • Good communication skills with ability to explain technical concepts clearly to global users and provide excellent customer service.
  • Strong problem solving and analytical skill to diagnose and resolve issues.
  • Scripting knowledge on PowerShell and SQL.
  • Stakeholder Management.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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