Senior Telecaller

8 hours ago

Delhi, Delhi, India Superhindglobal Full time ₹ 3,00,000 - ₹ 9,00,000 per year


Job Summary:

As a Senior Telecaller, you will be responsible for leading and supervising a team of telecallers. Your role involves handling inbound and outbound calls, managing customer queries, promoting products or services, generating leads, and ensuring high customer satisfaction. You will also help train junior team members, analyze performance metrics, and contribute to the achievement of sales and customer service goals.

Key Responsibilities:

  • Team Supervision: Lead and guide a team of telecallers, monitor their performance, and ensure adherence to targets.
  • Customer Communication: Make outbound calls to potential customers, follow up on leads, and assist customers with inquiries or issues.
  • Sales and Lead Generation: Promote products or services over the phone, provide information, answer questions, and generate new sales opportunities.
  • Problem Resolution: Handle complex or escalated customer concerns or complaints with effective solutions, ensuring customer satisfaction.
  • Training & Mentoring: Provide ongoing training and development support to junior telecallers, helping them improve their communication and sales skills.
  • Performance Analysis: Track individual and team performance using call logs and metrics to ensure targets are met.
  • Documentation & Reporting: Maintain accurate records of calls, interactions, and transactions, and generate reports for management on performance, sales numbers, and customer feedback.
  • Quality Assurance: Ensure that all telecalling interactions meet company standards for quality, professionalism, and customer experience.

Key Skills & Qualifications:

  • Proven experience as a Telecaller or similar role in sales or customer service.
  • Strong leadership and team management skills.
  • Excellent communication skills, both verbal and written.
  • Ability to handle objections and close sales effectively.
  • Strong problem-solving abilities and a customer-focused approach.
  • Ability to multitask and manage time effectively.
  • Proficient in using telecalling software and CRM systems.
  • High school diploma or equivalent; a degree in business or related field is a plus.
  • Prior experience in sales, telemarketing, or customer service is preferred.
  • Familiarity with relevant legal regulations (e.g., DNC list, GDPR) is a plus.

Working Conditions:

  • Full-time position, typically during office hours (can vary depending on the business).
  • Occasional evening or weekend shifts may be required.
  • Work may be office-based or remote, depending on company policy.

Compensation:

  • Competitive salary (depending on experience).
  • Performance-based incentives and bonuses.
  • Health benefits and other perks (if applicable).

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