Senior Telecaller

4 hours ago

Delhi, Delhi, India Superhindglobal Full time ₹ 6,00,000 - ₹ 12,00,000 per year


Job Summary:

As a Senior Telecaller, you will be responsible for leading and supervising a team of telecallers. Your role involves handling inbound and outbound calls, managing customer queries, promoting products or services, generating leads, and ensuring high customer satisfaction. You will also help train junior team members, analyze performance metrics, and contribute to the achievement of sales and customer service goals.

Key Responsibilities:

  • Team Supervision: Lead and guide a team of telecallers, monitor their performance, and ensure adherence to targets.
  • Customer Communication: Make outbound calls to potential customers, follow up on leads, and assist customers with inquiries or issues.
  • Sales and Lead Generation: Promote products or services over the phone, provide information, answer questions, and generate new sales opportunities.
  • Problem Resolution: Handle complex or escalated customer concerns or complaints with effective solutions, ensuring customer satisfaction.
  • Training & Mentoring: Provide ongoing training and development support to junior telecallers, helping them improve their communication and sales skills.
  • Performance Analysis: Track individual and team performance using call logs and metrics to ensure targets are met.
  • Documentation & Reporting: Maintain accurate records of calls, interactions, and transactions, and generate reports for management on performance, sales numbers, and customer feedback.
  • Quality Assurance: Ensure that all telecalling interactions meet company standards for quality, professionalism, and customer experience.

Key Skills & Qualifications:

  • Proven experience as a Telecaller or similar role in sales or customer service.
  • Strong leadership and team management skills.
  • Excellent communication skills, both verbal and written.
  • Ability to handle objections and close sales effectively.
  • Strong problem-solving abilities and a customer-focused approach.
  • Ability to multitask and manage time effectively.
  • Proficient in using telecalling software and CRM systems.
  • High school diploma or equivalent; a degree in business or related field is a plus.
  • Prior experience in sales, telemarketing, or customer service is preferred.
  • Familiarity with relevant legal regulations (e.g., DNC list, GDPR) is a plus.

Working Conditions:

  • Full-time position, typically during office hours (can vary depending on the business).
  • Occasional evening or weekend shifts may be required.
  • Work may be office-based or remote, depending on company policy.

Compensation:

  • Competitive salary (depending on experience).
  • Performance-based incentives and bonuses.
  • Health benefits and other perks (if applicable).

  • Telecaller

    4 days ago

    Delhi, Delhi, India Pioneer Growth Advisors Full time ₹ 80,000 - ₹ 2,40,000 per year

    Graduate in any stream (Commerce background preferred).Excellent verbal communication in English and Hindi.Confident, polite, and professional phone etiquette.Basic computer and WhatsApp/email handling skills.Prior experience in telecalling, client coordination, or B2B outreach will be an advantage.Maintain call logs, update CRM or Excel sheets, and track...

  • Telecallers- Motor/health Insurance

    1 week ago

    Delhi, Delhi, India Dolphin Placements Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Job Description Urgent requirement of Telecallers for Health & Motor Insurance. Location: Janakpuri Salary: 10,000 to 15,000 Incentives Immediate joining Candidate having 1 year or more experience in Health or Motor Insurance is required.Responsibilities and DutiesLead Generation Follow up on lead generated for Sales Closures Sale of Two Wheeler...

  • Senior Telesales Executive

    2 weeks ago

    Delhi, Delhi, India Baby Joy Fertility and IVF Centre Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Counselling the patients over the Phone for IVF Treatments,Location: Rajouri Garden & SaketSalary fixed plus incentivesCandidates experience in sales/Telecalling/Tele counselling can applyJob Type: Full-timePay: ₹18, ₹25,000.00 per monthWork Location: In person

  • Senior Telecaller

    1 week ago

    Delhi, Delhi, India Quick Delivery Full time ₹ 3,00,000 - ₹ 4,43,947 per year

    We can connect and discuss. This position is multitask specialist.Must have knowledge of ExcelGood communication skillsMast hai knowledge of Microsoft wordPrivate experience is good to go aheadJob Type: Full-timePay: ₹9, ₹36,812.29 per monthWork Location: In person

  • Urgent Hiring Senior Sales/ Operations Manager- Inside Sales

    1 week ago

    Delhi, Delhi, India Aakash Educational Services (AESL) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Aakash Education Services Ltd :- We are seeking an energetic and experienced Senior Sales/ Operations Manager to lead our outbound sales/telesales operations. The ideal candidate will have a proven track record of managing large teams in a fast-paced, target-oriented environment. You will be responsible for overseeing the performance of team leaders and...

  • Tellecaller

    2 days ago

    Delhi, Delhi, India Pioneer Growth Advisors Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Graduate in any stream (Commerce background preferred).Excellent verbal communication in English and Hindi.Confident, polite, and professional phone etiquette.Basic computer and WhatsApp/email handling skills.Prior experience in telecalling, client coordination, or B2B outreach will be an advantage.Maintain call logs, update CRM or Excel sheets, and track...

  • BDE (FRESHER/night shift)

    2 days ago

    Delhi, Delhi, India MINDTEL GLOBAL Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Industry & Sector:Operates in the Cloud Communications & B2B SaaS sector delivering enterprise customer engagement, cloud telephony and contact-center solutions to businesses across India. This on-site role is designed for ambitious graduates seeking a fast-track career in technology-driven B2B sales and business development.Primary Title:Business...

  • Inside sales

    2 days ago

    Delhi, Delhi, India Vlaunchu Full time ₹ 2,64,000 - ₹ 3,00,000 per year

    Job Title: Inside Sales RepresentativeLocation: DelhiType: Full-timeExperience: 1–2 yearsWork Days: Monday to Saturday (3rd Saturday Off)Salary: ₹22,000–₹25,000/month fixed + incentivesJob Description:We are looking for a proactive and enthusiastic Inside Sales Representative to join our team. The candidate will be responsible for identifying...

  • Senior Telecaller in Delhi

    2 weeks ago

    Delhi, Delhi, India myblackplate Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesPrepare and send event invitations to the relevant delegates as per the approved guest list.Maintain and update the RSVP database, keeping accurate records of guest responses.Track RSVPs systematically using spreadsheets or designated tools and provide regular status updates.Coordinate directly with guests for all RSVP-related...

  • Sales And Marketing Representative

    4 days ago

    Delhi, Delhi, India GoHappy Club Full time ₹ 1,50,000 - ₹ 3,96,000 per year

    About GoHappy Club:GoHappy Clubis a growing start-up dedicated to empowering senior citizens by organizingengaging trips, interactive sessions, workshops, and offline meets to help them lead a morefulfilling and connected life in their second innings.Job Description:We are seeking a driven and empathetic Sales & MarketingExecutive who will be responsible...