Service Delivery Lead

about alliantgroup

alliantgroupis a professional services firm (PSF) that is focused on providing business consulting, digital transformation, taxation (Credits and Incentives), and accounting services. The main business purpose of the firm is to strengthen American businesses. We serve direct clients and over 4000 CPA firms. The company was founded in early 2000 and is headquartered in Houston, Texas. In the US we have offices in Austin, Boston, Chicago, Indianapolis, New York, Irvine, Sacramento, and Washington, D.C. In UK we have offices in London and Bristol. We also have an office in Hyderabad, India.

More about our culture and why we love
alliantgroup

alliantTALENT:

alliantTALENT, a subsidiary of alliantgroup was incorporated several years back in Hyderabad. It now has over 1,000 employees who provide professional consulting services to US and UK clients. Our Core Values that focus on Exceptional Client Experience, High Performance, and People Development set us apart from other PSFs.

At alliantTalent, professionals get the exceptional opportunity to work directly with US and UK clients. This is one of our key differentiating factors. Our professionals also get the opportunity to work on cross-service line projects, enabling them to become more rounded professionals.

Our in-office, learning, collaborative, and fun culture helps young professionals to learn, team, bond and share which enables them to become great Consulting Leaders in the future.

We are seeking a highly experienced and results-oriented Finance and Accounting Managed Services Delivery Manager. This pivotal role is responsible for ensuring operational excellence, client satisfaction, service level agreement (SLA) adherence, and the continuous improvement of our service delivery model. The ideal candidate will possess a deep understanding of finance and accounting processes, strong leadership capabilities, and a proven track record in managed services or business process outsourcing (BPO).

What you'll be doing
:

Client Relationship Management:

• Serve as the primary point of contact for assigned clients regarding F&A managed delivery services, fostering strong, long-term relationships.
• Proactively engage with clients to understand their evolving needs, identify opportunities for service expansion, and address any concerns.
• Lead regular client reviews, presenting performance metrics, identifying trends, and recommending solutions.
• Manage client expectations effectively and communicate service capabilities clearly.

Service Delivery Excellence:

• Oversee the end-to-end delivery of F&A managed services, including but not limited to: Accounts Payable, Accounts Receivable, General Ledger, Treasury, Financial Reporting, Payroll, and Tax.
• Ensure all services are delivered in accordance with contractual agreements, SLAs, and quality standards.
• Develop and implement operational best practices, policies, and procedures to optimize efficiency and effectiveness.
• Monitor key performance indicators (KPIs) and metrics, proactively identifying areas for improvement and implementing corrective actions.
• Drive continuous improvement initiatives to enhance service quality, reduce costs, and increase client value.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing team of F&A professionals, including Managers, Team Leads, and Analysts.
• Foster a positive and collaborative work environment that encourages growth, innovation, and accountability.
• Conduct performance reviews, provide constructive feedback, and identify training and development needs.
• Ensure adequate staffing levels and resource allocation to meet client demands.

Operational Management & Strategy:

• Ensuring that services consistently meet or exceed agreed-upon SLAs and quality standards. Conduct regular service and business reviews, internally and with clients.
• Manage budgets, forecasts, and resource allocation for assigned client engagements.
• Identify and mitigate operational risks, ensuring compliance with relevant regulations and internal policies.
• Contribute to the strategic planning and development of our F&A managed services offerings.
• Stay abreast of industry trends, technologies, and best practices in F&A and managed services.
• Collaborate with sales, solutions, and transitions teams to ensure seamless client onboarding and service expansion.

Technology & Process Improvement:

• Champion the adoption of technology and automation tools to enhance F&A process efficiency and accuracy.
• Identify opportunities for process re-engineering and standardization across client engagements.
• Work closely with IT and technology partners to ensure systems are optimized for service delivery.

What are we looking for
:

• Degree in Accounting, Finance, or Business preferred. CPA/CA would be ideal
• 20+ of progressive experience in finance and accounting, with a significant portion in a managed services, BPO, or shared services environment.
• 10 Years of leadership experience, managing large teams in a service delivery capacity.
• Deep expertise in various F&A processes (e.g., P2P, O2C, R2R).
• Proven track record of successfully managing client relationships and achieving high levels of client satisfaction.
• Strong understanding of service level agreements (SLAs), KPIs, and operational metrics.
• Experience with financial systems and ERP platforms (e.g., SAP, Oracle, NetSuite).
• Excellent communication, presentation, and interpersonal skills with the ability to interact effectively with all levels of an organization.
• Strong analytical, problem-solving, and decision-making abilities.
• Demonstrated ability to drive continuous improvement and foster a culture of operational excellence.
• Project management skills and experience with process improvement methodologies (e.g., Lean, Six Sigma) are a plus.