Community Operations Manager

2 weeks ago

Hyderabad, Telangana, India Uber Full time ₹ 6,00,000 - ₹ 18,00,000 per year

About the Team

The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.

About the Role

At Uber, providing amazing support that establishes trust for riders, eaters, couriers, and driver-partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Global Insights Team is committed to building an efficient process that provides our community with a seamless, prompt, and complete resolution to their concerns - every time.

We are looking for an Operations Manager who is passionate about running global insights and will be able to lead and drive insights across the globe for mobility and delivery. The team is dedicated to provide world-class support to stakeholders to positively impact consumers, earners and merchants.

This will be a managerial role with a focus on solving problems through data and leading teams to deliver stellar outcomes and continuous process improvement. The applicant should have very strong multi-tasking abilities while being able to understand the long-term vision and goals of the global programs team. Those interested should be excited to demonstrate those skills and be eager to lead

Your Impact in Role

  • Lead Operational performance on the ground while maintaining connection and engagement with cross functional teams.
  • Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional Stakeholder support
  • Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured
  • Standardize operations across multiple regional teams
  • Collaborate with Program Managers to prioritize sprints based on impact
    Engage strategically with stakeholders to improve internal processes and the overall user experience

The Experience You'll Bring- Basic Qualifications -

  • Graduation Is a must
  • Excellent Verbal & Written Communication
  • At least 5 years of experience in People management
  • Proficiency in Data Analysis and Problem Solving

  • Experience of managing Stakeholders

  • Preferred Qualifications -

  • Post Graduation

  • PMP or Green Belt Certification desirable
  • Program Management
  • Experience of managing teams in Risk and Fraud support operations will be handy

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