Application Support Analyst

3 days ago

Hyderabad, Telangana, India HCLTech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Order Management System Specialist Job Description (JD)

Summary

The OMS Specialist is responsible for the
end-to-end processing and fulfillment of customer orders
within the Order Management System (OMS) and related ERP/logistics platforms. This role acts as a central point of contact, coordinating with Sales, Inventory, Warehouse, Finance, and Customer Service teams to ensure customer satisfaction and operational excellence.

Key Responsibilities

Area

Duties

Order Processing & Entry

Accurately
review, validate, and process
incoming B2B and B2C customer orders (via EDI, e-commerce, or manual entry) into the OMS/ERP system. Verify order details including pricing, product codes, quantities, and customer shipping data.

Issue Resolution

Actively
troubleshoot and resolve order exceptions
such as stuck orders, inventory shortages, shipping errors, payment discrepancies, and tax compliance issues.

Customer & Sales Support

Serve as the
primary liaison
for internal and external stakeholders regarding order status, tracking, changes, and cancellations. Process returns, refunds, and exchanges in accordance with company policy.

Data Integrity & Compliance

Maintain
accurate customer and order data
in the OMS/CRM system. Ensure all transactions and processes comply with company policies, legal requirements (e.g., SOX, trade regulations), and customer contracts.

Reporting & Analysis

Generate and distribute routine reports (e.g., open orders, fulfillment rate, backlog status) and perform
basic analysis
to highlight trends or operational issues.

Export to Sheets

Required Skills & Qualifications

Essential Qualifications

  • Education:
    Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, or a related field.
  • Experience:
    Proven experience (typically 2+ years) in a dedicated order management, order fulfillment, or sales support role.
  • System Proficiency:
    Strong hands-on experience with an
    OMS platform
    (e.g., SAP SD, Oracle, NetSuite, IBM Sterling, custom systems) and ERP software.
  • Core Skills:
    Excellent
    attention to detail
    , strong
    organizational skills
    , and demonstrated ability to
    problem-solve
    complex operational issues.

Preferred Skills

  • Knowledge of
    Supply Chain
    principles, inventory control, and logistics operations.
  • Proficiency in
    MS Excel
    (VLOOKUPs, Pivot Tables) for reporting and data reconciliation.
  • Understanding of e-commerce and
    omnichannel fulfillment
    environments.

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