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Business Development Manager
2 weeks ago
Manager – B2B & B2C Sales & Operations
Company: Thara Freight and Logistics (Franchisee Partner of Delhivery)
Thara Freight and Logistics is a franchisee partner of Delhivery, providing B2B and B2C courier, cargo and logistics services across India. We are looking for a Manager who can drive strong sales growth while leading our operations and service quality.
Responsibilities:
- Achieve monthly sales and volume targets by acquiring new B2B and B2C clients (distributors, manufacturers, e‑commerce sellers, retail customers).
- Generate leads through field visits, cold calls and local market networking; convert inquiries to regular shippers with profitable commercials.
- Grow business from existing customers through upselling, better service and relationship management.
- Lead and supervise B2B and B2C operations teams (pickup, delivery, customer service, back office) to ensure on‑time delivery, low damage and high scan compliance.
- Monitor key KPIs such as delivery %, TAT, RTO %, customer complaints and ratings; take action plans to continuously improve service levels.
- Handle customer escalations professionally and ensure quick resolution, maintaining strong local brand reputation.
- Coordinate with Delhivery network teams (hub, line‑haul, sales, billing) for smooth movement of shipments and correct billing/collections.
- Prepare daily/weekly MIS on sales pipeline, client visits, shipment volumes and service performance for management review.
Requirements:
- 3+ years experience in courier/express/logistics in a sales or managerial role, preferably with Delhivery, XpressBees, Safexpress, DTDC, Blue Dart or similar companies.
- Strong track record of new client acquisition and achieving sales targets in B2B/B2C logistics.
- Team-handling experience: managing delivery staff, pickup executives and office staff.
- Good understanding of basic logistics concepts (PIN‑code mapping, volumetric weight, rate cards, COD/prepaid, B2B vs B2C flows).
- Comfortable with field work, client visits and MS Excel/WhatsApp/Email for reporting and communication.
- Graduate preferred; strong communication in English and local language.
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
Work Location: In person
