Family Care Manager

1 week ago

Eriyad Kochi, India Nila Cares Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role Overview:

The Family Care Manager (FCM) plays a critical role in supporting elderly parents living in India and maintaining transparent, compassionate coordination with their children living abroad (NRIs). This role requires a high degree of empathy, patience, proactive thinking, and excellent communication skills. The FCM ensures parents receive consistent medical, personal, and emotional support while keeping family members well-informed and reassured.

Key Responsibilities:

Support to Parents

  • Assist with scheduling doctor's appointments, diagnostic tests, therapy visits, and other medical services.
  • Coordinate and help fulfill prescription refills and medication purchases.
  • Maintain and organize medical files, reports, prescriptions, and treatment histories.
  • Conduct home visits to check on parents' health, comfort, daily needs, and general wellbeing.
  • Provide additional health-related support as needed (e.g., arranging physiotherapy, nursing, or caregiving).
  • Accompany parents to hospitals, doctor consultations, and follow-up visits.
  • Support with hospital admission and discharge processes, ensuring proper documentation and continuity of care.
  • Respond and assist during medical or unexpected emergencies by coordinating immediate help and communicating effectively.
  • Conduct scheduled wellbeing calls at least twice a week and document observations.

Support to NRI Family Members:

  • Provide regular health status updates and ensure clear, ongoing communication with children living abroad.
  • Maintain the application profile, ensuring parent information, reports, prescriptions, and documentation are always up to date.
  • Serve as the reliable point of contact for any updates, concerns, emergencies, or service coordination.
  • Foster trust and emotional reassurance by demonstrating care, patience, reliability, and professionalism.

Why This Role Matters:

This role is not transactional—it is deeply personal. The Family Care Manager becomes a trusted extension of a family, ensuring that parents feel cared for and children living far away feel connected, informed, and reassured.

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