Associate Director

2 days ago

Hyderabad, Telangana, India Allegis Global Solutions (AGS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • Responsible for leadership and strategic direction for successful client delivery.
  • Typically, manages a team employees on a large account
  • Oversees design and implementation of a new team for new RPO engagements
  • Flexibility to travel depending on customer need.
  • Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives and additional service offerings.
  • Analyzing and communicating recruitment trends, results, and insights to drive future recruitment activity, improve compliance and reduce risk.
  • Monitoring the delivery of recruitment services in accordance with the AGS Way , ensuring seamless delivery between the onsite and offshore resources.
  • Ensuring the team is fully briefed on the contractual recruitment delivery process to include inscope activities, SLAs, mandatory recruitment activity stages and team responsibilities.
  • Developing an effective Talent Pool framework for all Business units to include job segmentation, defined sourcing strategies, and articulated engagement plan perrole type.
  • Managing relationships with third party service providers, as assigned (recruitment agencies, advertising, background verification, etc.).
  • Monitoring service delivery against contractual terms and managing out of scope service requests and providing support for proposal management where appropriate.
  • Recruiting, inducting, and training new team members where and when required.
  • Ensuring effective performance optimization of all team members, ensuring all KPIs are set, appropriate development plans are devised, and mentoring is provided asrequired.
  • Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, leave management, and utilizing Hub services where appropriate.

Preferred candidate profile

  • 12+ years of recruitment/staffing experience or equivalent
  • Strong interpersonal skills
  • Well-developed leadership skills to manage teams
  • Motivational and inspirational abilities to help build employee morale
  • Organizational skills for maintaining high productivity
  • Excellent communication and active listening skills for all business-related communications
  • A high level of experience working in a lead recruitment delivery or Account Manager Role, ideally within the RPO environment
  • Conducting performance reviews and driving performance improvement across process management, SLA compliance, and personal conduct
  • Implementing development planning initiatives within an agreed framework, linked to business needs and budget.
  • Ability to write and present client-oriented communications
  • Ability to interpret data from a variety of internal and external source and predict trends
  • Degree educated or equivalent is highly desirable. Bachelors preferred
  • Experience working with offshore client servicing is preferred

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