Business Support Manager/Project Manager

Job Summary:

We are seeking a dynamic and results-driven Business Support Manager / Project Manager to support ongoing projects and new potential customers, serving as a key liaison between internal teams and large enterprises. The ideal candidate will be responsible for driving back-office operations, including RFP/RFI/SLA management, proposal development, customer relationship building, renewal management, external communication coordination, compliance oversight, and supporting the execution of organizational objectives.

Key Responsibilities:

· Managing existing SLA and developing relationships with customers and create up sell opportunities from customers/partners.

· Effective communication between different internal business units and make personalized responses to the customer.

· Support internal team to identify and pursue new business opportunities to increase revenue and market presence.

· Build and maintain relationships with clients, partners, large enterprises, consultants, and regulatory bodies.

· Liaise with large enterprises for approvals, permissions, licensing, and documentation requirements.

· ISO Documentation, and Implementation.

· Develop proposals, presentations, tenders, and business agreements and ISO renewal certifications.

· Track regulatory updates and ensure timely compliance with applicable laws and guidelines.

· Negotiate contracts, pricing, and commercial terms with partners and vendors.

· Lead contract negotiations covering pricing, terms, SLAs, and performance expectations.

· Maintain accurate vendor records, contracts, compliance documents, and performance logs.

· Ensure compliance with regulatory and internal policies for procurement and vendor management.

· Assist in planning project schedules, resource allocation, and task assignments.

· Coordinate internal and external stakeholders, vendors, and cross-functional teams.

· Prepare and maintain project documentation including timelines, reports, meeting minutes, and follow-ups.

· Track project progress, identify delays or risks, and report updates to the Project Manager.

· Support procurement and vendor coordination activities as required.

· Arrange and facilitate project review meetings, presentations, and status updates.

· Maintain project files, documentation logs, and compliance-related records.

· Monitor budget utilization, invoices, and cost tracking in coordination with finance.

· Ensure alignment with project standards, policies, and operational guidelines.

· Manage client communication and provide timely responses to queries and escalations.

· Support implementation of process improvements to enhance project delivery efficiency

Required Qualifications & Skills:

· Bachelor's degree in Business Administration, Marketing, Commerce, Engineering, or related field.

· 5+ years of experience in business development, enterprise liaisoning, or strategic partnerships.

· Industry experience in IT Software/SaaS/Telecom/Manufacturing/etc.

· Experience managing enterprise/B2B accounts.

· Excellent communication, networking, and negotiation skills.

· Ability to manage multiple stakeholders and work under deadlines.

· Proficiency in MS Office, documentation, and report preparation.

· Willingness to travel in Middle East for field visits, meetings, and customer interactions.

Key Competencies:

· Strategic thinking & problem solving

· Relationship management

· Presentation & persuasive communication

· Project & time management

· Compliance awareness and documentation skills

Work Location:

Jamshedpur, Jharkhand

Employment Type:

Full-time

Salary:

Competitive, based on experience