Front Office Executive

2 weeks ago

Bengaluru, Karnataka, India Dr Mohan's Diabetes Specialties Centre - Madurai Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Job description:

LOCATION – INDIRA NAGAR AND WHITEFIELD

To provide Quality patient service and maintain good patient relationship

Maintaining the TAT in registration process

Case sheet management:

  • Maintenance and easy retrieval of case sheet

  • Regular online updating of case sheet

Giving correct time-slot for the patients and dispatch of reports without delay

Coordination in Patient - Doctors query management

Updating of visiting consultant data

Managing and handling patient issues and escalation to the reporting authority

Telephone etiquette

100 % conversion in enquiries ( Webmail, Knowlarity, I/g calls), DFC calls for review patients

Provide quality knowledge about the service, Promotion of packages and home care facility

Quality parameters followed as per SOP's

Error free registration

Collection of feedback forms No. of positive patients comments - C-Sat, D-Sat, arranging for hospital tour.

*Speak with the employer*

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Morning shift

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)

Language:

  • Kannada (Preferred)
  • English

Work Location: In person

*Speak with the employer*

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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