Principal, Customer Experience Global Search Solution Manager

Job Description:

Job Title: Principal, Customer Experience Global Search Solution Manager

Location – Bangalore

Overall Experience yrs

8+ years in digital application management, customer experience platforms, or enterprise search technologies, with at least 3 years in a leadership or strategic role.

Responsibilities - What will you do?

Take the Lead with These Responsibilities:

• Own the strategy, development, and optimization of a global digital search solution focused on enhancing customer experience.
• Design and implement intelligent search functionalities using AI, NLP, and semantic search technologies.
• Ensure high performance, scalability, and reliability of the search platform across digital channels.
• Collaborate with cross-functional teams including UX/UI, engineering, data science, and product to deliver personalized and relevant search experiences.
• Manage end-to-end project lifecycles: requirements gathering, planning, execution, testing, and deployment.
• Continuously analyze search data and user behavior to identify improvement opportunities and drive innovation.
• Align search initiatives with business goals in close partnership with the Global Search Domain Leader.
• Provide training and support to internal teams to maximize adoption and impact of the search solution.

What skills and capabilities will make you successful?

• Deep expertise in enterprise search platforms (e.g., I3 Findwise, Elasticsearch, Algolia, Coveo, Apache Solr).
• Strong understanding of AI, machine learning, natural language processing (NLP), and semantic search.
• Experience integrating search with CMS (e.g., ), e-commerce platforms (e.g., Spryker), and CRM/FAQ systems (e.g., Salesforce).
• Solid grasp of web technologies (JavaScript, Sveltekit, APIs, RESTful services) and cloud platforms (Azure, AWS, GCP).
• Proven track record in project management using Agile/Scrum methodologies.
• Analytical mindset with experience in search analytics, A/B testing, and user feedback analysis.
• Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
• Ability to work autonomously, prioritize effectively, and adapt in a fast-paced environment.

What's in it for you?

• Opportunity to lead a strategic global initiative with high visibility and impact.
• Work with cutting-edge technologies in AI and digital experience.
• Collaborate with a diverse, global team of experts in UX, data science, and engineering.
• Access to continuous learning, certifications, and career development programs.
• Flexible work arrangements and a culture that values innovation and customer-centricity.
• Competitive compensation, benefits, and performance incentives.

Qualifications:

Job Title: Principal, Customer Experience Global Search Solution Manager

Location – Bangalore

Overall Experience yrs

8+ years in digital application management, customer experience platforms, or enterprise search technologies, with at least 3 years in a leadership or strategic role.

Responsibilities - What will you do?

Take the Lead with These Responsibilities:

• Own the strategy, development, and optimization of a global digital search solution focused on enhancing customer experience.
• Design and implement intelligent search functionalities using AI, NLP, and semantic search technologies.
• Ensure high performance, scalability, and reliability of the search platform across digital channels.
• Collaborate with cross-functional teams including UX/UI, engineering, data science, and product to deliver personalized and relevant search experiences.
• Manage end-to-end project lifecycles: requirements gathering, planning, execution, testing, and deployment.
• Continuously analyze search data and user behavior to identify improvement opportunities and drive innovation.
• Align search initiatives with business goals in close partnership with the Global Search Domain Leader.
• Provide training and support to internal teams to maximize adoption and impact of the search solution.

What skills and capabilities will make you successful?

• Deep expertise in enterprise search platforms (e.g., I3 Findwise, Elasticsearch, Algolia, Coveo, Apache Solr).
• Strong understanding of AI, machine learning, natural language processing (NLP), and semantic search.
• Experience integrating search with CMS (e.g., ), e-commerce platforms (e.g., Spryker), and CRM/FAQ systems (e.g., Salesforce).
• Solid grasp of web technologies (JavaScript, Sveltekit, APIs, RESTful services) and cloud platforms (Azure, AWS, GCP).
• Proven track record in project management using Agile/Scrum methodologies.
• Analytical mindset with experience in search analytics, A/B testing, and user feedback analysis.
• Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
• Ability to work autonomously, prioritize effectively, and adapt in a fast-paced environment.

What's in it for you?

• Opportunity to lead a strategic global initiative with high visibility and impact.
• Work with cutting-edge technologies in AI and digital experience.
• Collaborate with a diverse, global team of experts in UX, data science, and engineering.
• Access to continuous learning, certifications, and career development programs.
• Flexible work arrangements and a culture that values innovation and customer-centricity.
• Competitive compensation, benefits, and performance incentives.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.