Principal Service Engineer

About Providence

Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Principal Service Engineer – Citrix Platform Operations & Infrastructure

Location: Hyderabad, TG

Department: Service Engineering

Reports To: Senior Manager – Service Engineering

Role Overview

We are seeking a highly skilled Principal Service Engineer to lead the operations, administration, and optimization of Citrix platform infrastructure as an individual contributor. The ideal candidate will possess deep expertise in Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, NetScaler, and virtualization technologies, with a proven track record in managing large-scale enterprise environments.

This hands-on role demands technical leadership in adopting and implementing new technologies—including Storefronts, Cloud Connectors, PVS, MCS, Azure, VMware, Hyper-V, PowerShell scripting, Ansible, and GitHub—while training and upskilling team members.

You will collaborate closely with cross-functional teams in compute, storage, network, Active Directory, security, clinical applications, Imprivata, and more. Our teams follow Agile Scrum methodologies and product lifecycle best practices for Citrix products, ensuring continuous improvement and high-quality delivery.

Key Responsibilities

Citrix Platform Operations

• Oversee day-to-day operations, administration, and health monitoring of Citrix environments (CVAD, Citrix Cloud, NetScaler, Provisioning Services, Machine Creation Services, Storefronts, Cloud Connectors, WEM, etc.)
• Lead upgrades, migrations, and environment optimization for Citrix platforms, ensuring high availability and disaster recovery.
• Troubleshoot and resolve complex technical issues, including performance, configuration, and integration challenges.
• Manage Citrix infrastructure components: Cloud Connectors, Storefronts, Licensing, FAS, SAML authentication, and databases for PVS.
• Collaborate with cross-functional teams to deliver seamless VDI and published application experiences.

Infrastructure Management

• Administer and maintain Windows Servers and virtualization platforms (VMware, Hyper-V, Azure).
• Implement and manage operational standards, policies, and procedures for Citrix and support infrastructure.
• Monitor system performance, capacity, and availability using tools such as Control UP, Citrix Director/ Monitor, Citrix Analytics, etc.
• Lead periodic security compliance planning and execution.

Automation & DevOps

• Develop and maintain automation scripts using PowerShell, Python, Shell scripting, and integrate with infrastructure-as-code tools (Ansible, Terraform).
• Manage code repositories and CI/CD pipelines for operational efficiency (GitHub).
• Drive proactive issue resolution through observability, alert management, and reporting.

Technical Leadership & Enablement

• Demonstrate technical leadership in adopting and supporting new technologies and best practices.
• Train and upskill existing team members on Citrix platform operations, automation, and emerging technologies.
• Author and contribute to internal knowledge bases and documentation.

Stakeholder Engagement & Compliance

• Collaborate with cross-commit teams including Compute, Storage, Network, Active Directory, Security, Clinical Applications, Imprivata, and other stakeholders to deliver seamless Citrix services.
• Ensure compliance with industry standards, security policies, and internal governance.
• Support and deliver Enterprise Programs (Big Rocks) including Patching Management, Backup & Restores, DR Programs, Technical Debts, Exit EOL Products, etc.
• Familiarity and experience with Azure AD, active directory, groups and users, domain trusts, group policies, DNS and DHCP.

Required Skills & Experience

• 10+ years of hands-on experience with Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, NetScaler, and related virtualization technologies.
• Proven expertise in deploying, managing, and optimizing Citrix environments at enterprise scale.
• Strong troubleshooting skills for high-priority, high-impact incidents.
• Experience with Storefronts, Cloud Connectors, PVS, MCS, Azure, VMware, Hyper-V, PowerShell scripting, Ansible, GitHub, and automation.
• Familiarity with ITIL processes, incident/problem/change management, and ticketing tools (ServiceNow, Remedy).

Preferred Qualifications

• Citrix Certified Professional/Expert (CCA-V, CCP-V).
• Experience in healthcare or large enterprise environments.
• Strong communication, stakeholder management, and technical leadership skills.
• Experience with security compliance, vulnerability management, and disaster recovery planning.

Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.