BRM Executive

1 week ago

Mumbai Metropolitan Region, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the role:

We are looking for a self-motivated and result oriented creative professional to join us as an Executive -

Brand Reputation Management

Responsibilities: (Including, not restricted to)

  • Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
  • Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
  • Build and maintain a strategy for encouraging reviews at appropriate touch points utilizingapproved communications, to enabled devices, and community engagement.
  • Monitor and respond to social reviews and engagement.
  • Maintain listings on search engines, online directories, and ratings/review sites.
  • Facilitate online company and physician reviews and endorsements.
  • Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
  • Track, analyze, and report online reputation results.
  • Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
  • Identify opportunities to optimize online reputation management on various review sites
  • Manage and solicit reviews.
  • Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
  • Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
  • Generate and meet timelines for agreed reports

Ideal Candidate Profile:

  • Excellent written and verbal communication
  • Hands on knowledge of all social media platforms
  • A deep desire and commitment to create truly outstanding output at all times
  • Strong customer orientation with a solution focused approach
  • Prioritizing customer needs with empathy
  • Open to working in rotational shifts and rotational week-offs (5 working days in a week)

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