Operation Assistant
2 days ago
Roles & Responsibilities
1. Customer Service
- Welcome guests, check tickets, and guide them to screens or seating areas.
- Handle customer inquiries, complaints, and special requests politely and efficiently.
- Assist with accessibility needs (wheelchair access, reserved seating, etc.).
2. Ticketing & Admissions
- Operate ticketing and POS systems for ticket sales, reservations, and refunds.
- Check and scan tickets at entry points.
- Maintain accurate ticket counts and report discrepancies to management.
3. Concession & Food Service
- Assist at the concession stand: prepare and serve food,(popcorn, beverages, snacks).
- Restock supplies and ensure proper food handling practices.
- Maintain cleanliness and follow hygiene and safety regulations.
4. Theatre Operations & Facility Management
- Ensure auditoriums are clean: check seats, aisles, screen, sound, lighting, and temperature before and after shows.
- Support projection or booth teams with scheduling checks (no technical work unless trained).
- Monitor crowd flow and enforce safety and house rules.
5. Cleaning & Maintenance Support
- Assist cleaning staff with auditorium turnaround between shows.
- Inspect restrooms, lobby, and common areas for cleanliness and functionality.
- Report maintenance issues (broken seats, lighting problems, spills) promptly.
6. Safety & Security
- Follow emergency procedures (evacuations, fire alarms, first aid assistance).
- Ensure exits are accessible and emergency equipment is available.
- Monitor for suspicious activity or policy violations.
7. Administrative & Support Tasks
- Help prepare daily operational reports (attendance, sales, incidents).
- Assist the operations manager with scheduling, inventory, and staff coordination.
- Participate in team meetings, training sessions, and performance reviews.
8. Team Coordination
- Work with floor staff, ushers, box office attendants, cleaning crew, and projectionists.
- Communicate guest feedback and operational issues to management.
- Help train new employees on theatre procedures.
Preferred Candidates
Male & Female
Qualification : 10th , 12th, Any Degree.
Contact HR : ,
Job Types: Permanent, Fresher
Pay: ₹10, ₹15,000.00 per month
Work Location: In person
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